Customer Service Officer ( beauty industry )Up to $4.5K monthly!

Job description

About the role

Skin Labo is seeking a dedicated Customer Service Executive to join our dynamic team , As a customer-facing representative, you will play a vital role in providing exceptional service and support to our valued clients in the beauty industry. This full-time position offers a rewarding opportunity to contribute to the success of our company.

What we offer

At Skin Labo , we are dedicated to creating a supportive and fulfilling work environment for our employees. In addition to a competitive salary

Why join us

• Monthly salary up to $4500
• Medical benefits
• Performance benefits
• Opportunities for professional development and career advancement
• Attractive benefits package, including performance commission ,group commission , outlet new leads benefits and employee discounts

What you'll be doing

• Provide responsive and empathetic assistance to customers through various communication channels, including phone, email, and live chat
• Help customer make appointment and Registrations
• Handling cash payment and Nets,Visa terminals settlement daily sales
• Resolve customer inquiries and complaints in a timely and professional manner, ensuring a positive customer experience
• Follow up new leads and regular customers by Whatsapp and call
• Maintain accurate records of customer interactions and follow up on any open issues
• Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction
• Assist with product and service-related queries, providing accurate and up-to-date information
• Contribute to the continuous development of the company's customer service practices and procedures

What we're looking for

• Minimum 1 year of experience in a customer-facing role, preferably in the beauty or retail industry
• Strong communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
• Excellent problem-solving and critical thinking skills, with the ability to propose creative solutions
• Keen attention to detail and a commitment to providing high-quality customer service
• Passionate about the beauty industry and committed to delivering exceptional customer experiences

Skin Labo is a leading provider of high-quality beauty products and services in the Singapore market. With a strong focus on innovation and customer satisfaction, we are dedicated to helping our clients achieve their beauty goals. Our team of passionate and experienced professionals are committed to delivering exceptional service and maintaining the trust of our valued customers.

Apply now for this exciting opportunity to join our team and be a part of our continued success.