Servicenow Technical Architect

Job Description & Requirements

As a ServiceNow Architect, you will have the opportunity to lead our ServiceNow solutioning teams across the ASEAN region. You will be provided an opportunity to take on unique challenges and collaborate with clients and internal project teams - applying strategic thinking to IT service management and guiding the client on optimal use cases across the ServiceNow platform.

Engagements

· Lead and develop vertical-focused sales materials

· Mentor and train both Sales and Solution Consultants within the practice

· Identification of and ownership of internal development activities.

· Drive best practice, standardization and knowledge sharing across the practice.

Responsibilities

· Work closely with sales to understand key prospect and customer requirement

· Understand key prospect and customer organizational goals

· Develop and present business case material for senior prospect and customer stakeholders

· Create and deliver tailored presentations and product demonstration

· Act as sales technical champion and key point of contact for senior decision makers within prospects and customers

· Present all capabilities within the ServiceNow platform

· Work within, and help lead, an extended team where required

· Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis

· Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video

· Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

· Responding to Request for Information/Proposal documents

· Supporting Marketing events – user conferences, trade shows, webinars etc

· Staying current on competitive analyses and understanding differentiators between the company and its competitors

· In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

· Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Competencies

· Strong analytical skills

· Engaging presentation style, with the ability to control and manage multiple presentation scenarios

· Ideally a background in or deep experience with ServiceNow is preferred with accreditations covering the full range of ServiceNow products

· Ability to work under pressure and work on multiple campaigns at the same time

· Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process)

· Mastery of the Sales process and trusted advisor for account representative

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology

· Exceptional communication and presentation skills to include technical and business concepts

· Understanding of and experience selling to enterprise IT architecture

· Background in ITIL, Service Management, Asset Management, IT Management

· Experience working with or understanding of Managed Service Providers, Outsourcers, or Systems Integrators