Chee Seng Poon
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AXS Station at Raffles City Singapore provides an essential one-stop self-service terminal that revolutionizes how Singaporeans handle their daily payment obligations and government services. Located within Raffles City Shopping Centre, this interactive kiosk serves as a vital convenience point for busy professionals, shoppers, and residents who need to manage various transactions efficiently. The AXS Station represents Singapore's commitment to digital infrastructure, offering round-the-clock accessibility to critical payment services even during public holidays, ensuring that essential transactions are never delayed by traditional banking hours or service center schedules.
The comprehensive range of services available at the AXS Station encompasses virtually every payment need in modern Singapore life. Utility payments for electricity and water bills can be settled instantly, while telecommunications bills for phone and internet services are processed seamlessly. The terminal handles financial services including credit card payments, loan installments, and insurance premiums, alongside government services such as fine payments, HDB charges, and season parking fees. Educational institutions' school fees, healthcare bills from various Singapore hospitals, and condominium MCST payments are all accommodated through the system. Additionally, the station offers prepaid card top-ups and ticketing services, truly living up to its reputation as a multi-application terminal. Payment methods include credit cards, debit cards, e-wallets, and DBS PayLah!, with most services free of charge except for a nominal S$0.50 fee for MCST payments.
Operating 24/7 within Raffles City's secure environment, the AXS Station employs advanced encryption technology to ensure all transactions are protected, providing peace of mind for users handling sensitive financial information. The system maintains detailed payment history tracking, allowing users to monitor their transaction records, while enabling multiple bills to be paid in a single session for maximum efficiency. Beyond the physical kiosk at Raffles City, AXS extends its services through the AXS e-Station online platform and m-Station mobile app, creating an integrated payment ecosystem. Strategically positioned in one of Singapore's busiest shopping and business districts with direct access to City Hall MRT station, the AXS Station at Raffles City serves thousands of users daily, embodying Singapore's vision of seamless, technology-driven public services that enhance citizens' quality of life.
Operating Hours
Closed
Opens in 6h 20m
Monday
7:30 AM - 11 PM
Tuesday
7:30 AM - 11 PM
Wednesday
7:30 AM - 11 PM
Thursday
7:30 AM - 11 PM
Friday
7:30 AM - 11 PM
Saturday
7:30 AM - 11 PM
Sunday
(Today)
7:30 AM - 11 PM
Overall Rating
2.6
/
5
Based on 9 reviews
Mall Ranking
#128
Out of 162 shops
Category Ranking
Not enough ratings
Negative Reviews
Chua Boon Teck
Bar code scanner is not sensitive.
Layla
Customer service needs to be improved. One of their staff members tending to my issue was very impatient in her tone and full of sarcasm.
Ho Sam
Very bad app partnership with Chubb Insurance to scam customers with auto opt-in button functions. I already gave feedback to them for cancellation, and I had to pay service fees. Another scam tactic from AXS to drive revenue.
Lee Lee
AXS may cause a mess when tallying finances and bills because the messages you wrote in the column intended to appear on your bank statement do not appear. You may not remember what you've paid and what you haven't paid! This is after they reformatted their app and online mode. They were so fine before the reformat. Now, they are not as user-friendly to me, in my opinion.
Celine Yeo
Would the AXS management team bother to read our feedback for improvement? Below is my recent, very bad experience: I made a payment on an AXS machine to pay my credit card bill on November 25th, 2022, at 11:30 PM. I didn't get a printout from the AXS machine, but I checked my bank account and confirmed the deduction was made. So, I raised a query with AXS just to inform them about this. On November 28th, AXS told me they would check whether my transaction had gone through (they didn't even know when the transaction failed?). On November 29th, I called AXS to ask for an update and was told there was a problem with their software on November 25th, and they discovered my transaction did not go through. AXS had deducted the amount from my bank but failed to pay my credit card on time. They didn't even know the transaction failed until I called them. Now, instead of rectifying it and putting through this transaction to pay my credit card bill, they told me they could only refund me. I was left on my own to pay my bill all over again. I don't know how long AXS will take to refund me. I now have to make a second payment to the credit card company while AXS is still holding my money. AXS did not rectify my payment issue caused by their machine failure. AXS deducted my funds but failed to fulfill their basic function.
Positive Reviews
Fiona Ong
Very easy to make payments.
Tony Teck Seng Chi
Convenient to access 24/7, anytime. I can pay bills, stamp duty, or even prepaid top-ups without going to 7-Eleven.
Flora Yeow
The AXS machine is located on the basement floor, near the ATMs. It's right by the exit of Jason's Marketplace, if you need a point of reference. It's quite publicly located, rather than being hidden in a corner, so be patient.
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