I was looking for eggless bread options and found one bun with many seeds and nuts.
I totally loved my experience.
The cashier was friendly. She even showed me where the eggless bun was kept and did not hesitate to take payment by NETS, even though it was a small amount.
Thank you for catering to the needs of people who do not consume eggs and meat!
Sally
1
Hi Breadtalk, I have never posted such a bad review, but I wish you could improve your staff's training when handling such matters.
I am extremely disappointed and utterly shocked by one of your staff from Raffles City Shopping Centre (City Hall outlet). On March 3, I bought a floss bun from this outlet at 7.25pm and took a bite while doing my grocery at Jason's Marketplace.
To my horror, the bun was as dry as sand and extremely hard to swallow. I could only take a bite because the bread was inedible. It had an overnight bread texture, if I may describe it as. This should not be the standard I expect from Breadtalk, as you are a well-established bakery in Singapore.
I can’t imagine what one's impression would be if they bought this bun I had and tried it for the first time. Would they ever buy it again? Definitely not, and it would undoubtedly be blacklisted.
As someone who has eaten your bread for decades, the bun I bought was worse than your regular MRT bakery. At 7.50pm, I walked back to the store and asked for a refund. When I told her about my matter politely, the only employee, a lady with blond highlights at the cashier, instantly turned hostile. She threw the bun I bought and my receipt into the bin behind the cashier angrily, and her tone turned hostile. From her actions, it is evident that she was annoyed by my request. Both the customer behind me and I were horrified and shocked by her actions and the attitude she displayed.
Could I kindly clarify: Is it not a customer’s right to ask for a refund when the company sells a below-standard/inedible product? I am baffled by the treatment I received for merely speaking up about the product. This experience made me doubt if I would ever make another purchase from your shop. I hope no one else experiences this terrible experience I had.
I would give a negative star if Google Reviews had it. I hope you speak to the relevant staff about it and ensure she receives the appropriate training.
Sim
4
(Nov 2024, weekday evening)
- For some reason, no more butter sugar loaf at 7pm while the shop is still stocked with lots of other breads.
Teck Meng Tan
5
Beautifully designed bread with a Lunar New Year theme! A bit pricey, but I guess that's the going price in town.
Julian Chan
5
WOW! What a selection and such great service! Just love Singapore!
Chloe Oh
4
Large variety of sweet and savory baked goods. Nice presentation, very decent pricing.
Leo Sim
1
Is a chipped cup allowed in Singapore now? Not only unhygienic, but also could cut. The food was normal and the coffee was okay, but the toast was not as good as the competition.
Dharma Chandran
5
Great place for light eats and baked goods. There's tons of small bites available. If you are going in for a day trip, I would suggest picking up some items here so you don't have to pay high prices at the restaurants. I loved the black pepper crab bun. The croissant and cream rolls are fascinating. The quality is top-notch, but all items are made with egg, so vegetarians do check with them before buying.
Coral
1
The floss buns looked like they were trashed and re-served. They had a thin layer of floss, with huge patches missing. Service staff should really take action to avoid negatively affecting the image of the place.
King Farish
5
Wanted to buy the new red bean and butter bread, but it was not ready yet. The friendly staff helped to check with the kitchen and asked me to wait for 5 minutes so that they could make it on the spot! So kind of them! Really made my day, and by the way, the bread is super good! Must try!!!