**Apparently I’m not the only patron who has had this issue. Beware of scam tactics by this shop**
I popped in to check if I could buy an iPhone 15 Pro Max, which they said they had ready stock.
After choosing the model, they proceeded to try to sell me their ‘iCare’ extended warranty poorly. I couldn't figure out what it covered, so I just left it at that.
When choosing accessories, Kris+ T&Cs indicate a benefit of 10% off non-Apple related accessories, but phone covers didn't seem to be covered, and the salesperson didn't seem to know what was or wasn't covered.
Beware: they make you sign a form stating the model cannot be exchanged or refunded, unlike at an Apple Store. Another salesperson proceeded to try to shoo me away from the front desk because he wanted to seal another deal. Rude!
Cherry on top: at payment, I realised they wanted to charge me for their shoddily marketed iCare plan. At no point during my time in the shop was I told I must purchase their iCare plan.
I was not ‘allowed’ to purchase the phone without the iCare plan. What a gimmick. Better off buying the phone at an actual Apple Store. I’m in no hurry to get one. 🤷🏻♀️
Jianyang Chen
5
Very friendly and helpful staff. My phone was dying, so they let me charge and explained to me about my product queries. Way friendlier than the Challenger next door.
Aldi
2
We wanted to buy AirPods Pro 2. The salesman was really friendly, but when we proceeded to pay for it, he suggested adding on a casing for an extra $2. Since it was cheap, we paid for it. The receipt was given through email. Later on, when we checked, the AirPods were discounted, and the casing was actually $68. Haiss. Please check your email straightaway for the receipt when you buy at this store.
Ashlyn Heng
1
Walked in on 21/10/2024 around 8:30 PM. While waiting to be served, there was a lady serving two other ladies with smiles and a good approach. However, after both ladies left the shop, we went and approached the same Chinese lady and asked about the iPhone 16 Pro Max. Her service was totally different from what we had seen with the previous customers; she immediately told us that we needed to purchase the second year of warranty to be able to buy the phone. Is this how your staff are trained, by forcing customers to purchase the second year of warranty just to be allowed to purchase the phone? I checked with other outlets, and they told us that this outlet had 7 pcs of the iPhone 16 Pro Max 512 GB (white) in stock. That's why we purposely headed down to this outlet, but we ended up getting this kind of service.
Zhi Dong
5
Benny is a super helpful and enthusiastic staff member, very knowledgeable about the products they are selling, would definitely come back to this outlet in future!
Justine Kho
5
I purchased an Apple Watch SE today. I was served by Aries. He is very helpful and friendly. He explained some of the basic features of the watch.
He also introduced me to the LumiHealth App so that I can earn points and convert them into vouchers.
Overall, I’m very happy with my purchase. I will definitely visit this shop again. ⭐️ ⭐️⭐️⭐️⭐️
Jay Tee
5
I recently had the pleasure of being assisted by Ms. Tan, and I must say her service was nothing short of outstanding. She was incredibly patient throughout my visit, presenting more than 10 different iPhone 16 Pro Max cases for me to choose from. Her extensive knowledge and attention to detail made the selection process a breeze. On top of that, Ms. Tan expertly applied the screen protector, ensuring it was perfectly aligned without a single bubble. Her professionalism and dedication to providing excellent customer service truly made my experience memorable. I highly recommend her for anyone looking for top-notch assistance!
Hazim MPK
1
We waited too long. No one ever came to ask us. We wanted to buy a watch and waited for an hour. We even went and asked. They told us to wait for 5 minutes, but it turned into an hour. After that, the watch was out of stock. So disappointed.
Natasya
1
Really bad customer service. I enquired about the prices, and the lady with short blonde hair and specs, on Feb 19th at 12 PM, told me to see the prices myself, claiming she was clueless. When asked about the store’s exchange policy, she said there's no chance because there were definitely no stocks, so she told me not to bother trying. When asked about the product specifications, etc., she didn't know and kept looking at the price list while staring at me without answers. Please do not visit this branch if you want to enquire about Apple products.
Zixuan
2
While the sales assistants were helpful and friendly, we found it disingenuous to be told that the $300 iPhone 16 trade-in bonus would be the best deal and that it would definitely drop to $200 or lower by next week. Lo and behold, iStudio is now offering a $350 bonus literally a day after I got my friend on the previous deal.