Reviews for Nespresso Boutique Raffles City

Jez Lim

August 18, 2025

5

Giving Monica (if I remember correctly), the boutique manager of this branch, a service excellence badge and accreditation for her smart solutions and her consideration for customers' best interests. She helped me worm out of an incorrect capsule purchase after my long week. Thank you very much!

Tan Kok Rin

August 18, 2025

1

I was at the store on Wednesday, May 14, 2025, around 4:30 PM, to trade in my old NPRESSO machine. A young boy came out from a back room to help, as many customers were there. When I told him I wanted to trade in my machine, he said only one model was eligible for trade-in: the Pixie C 62 SG Titan. At first, I chose the green color. But later he consulted a female salesperson, then told me only the gray one was left. So she finally helped after she finished with another customer. When it came to payment, she told me to take the Mother's Day promotion instead of giving me 20% off. She explained it offered more savings. So I took back my old machine instead of trading it in, as my old machine was still working. Then on Thursday, May 15, I went to Zion NPRESSO with my best friend to trade in my old machine, and the salesman said I could trade in any model, but not a machine that already had a promotion discount. Then he suggested the new machine to me, the CTZ PLATINUM D140 SG Atu, costing $349. I was disgusted with the salesgirl and the young boy at Raffles City NPRESSO! How could they lie to a customer! It was very unprofessional and bad customer service! I won't buy any more from the Raffles City NPRESSO store!

Lynn Kuo

August 18, 2025

5

It was a wonderful shopping experience at Nespresso. Thank you, Hilmi, for providing excellent service and arranging the delivery so smoothly. I truly look forward to enjoying my morning coffee! I also appreciate that you took the time to explain how to use and maintain the coffee machine.

Marcus Tam

August 18, 2025

5

I was here to get a new machine to replace my old one and was greatly impressed with the service provided by James Lee. He was very patient and answered all our questions. We eventually got a Nespresso machine (as we still have over 20 sleeves of Nespresso coffee), but we will definitely come back to get the Vertuo. This is the best service I’ve ever experienced at this outlet.

Mohammed Fadzil Abdul Malik

August 18, 2025

5

The boutique offered an experience with a variety of machines and a selection of Vertuo/Original capsules. The Senior Staff, Mr. Hilmi, was exceptionally welcoming, and it was a 'wow' experience. It was an educational tour of the machine selection and coffee types. His knowledge of coffee recipes and personal touch in attending to my queries and assisting with the purchase of an upgraded machine for my home were truly exceptional. He was very friendly, and in terms of customer service, I would definitely grade him as a 'Service Star'. He deserves a strong appraisal for his dedication and commitment to Nespresso. Well done. I will surely look for him there again for more purchases. Thank you, Hilmi.