FRONT OFFICE MANAGER

Job description

As a key member of the management team, you will report directly to the General Manager and take charge of overseeing the operations of the Front Office Department, ensuring the seamless delivery of day-to-day services.

Key Responsibilities:

• Lead and manage the daily activities of the Front Office, ensuring efficient and smooth operations.
• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of satisfaction throughout their stay.
• Oversee the overall performance of the department, ensuring all processes run smoothly.
• Work alongside the team to strategize and implement marketing efforts that boost occupancy rates and maximize revenue.
• Foster close collaboration with other departments such as Sales, Housekeeping, Maintenance, and Food & Beverage to create a unified and seamless guest experience.
• Continuously train and develop the Front Office staff to improve their skills and enhance their professional growth.
• Manage the staffing and resource allocation to ensure optimal departmental performance.
• Take on additional tasks as directed by management.

Requirements:

• Minimum of 5 years of relevant experience within the hospitality industry.
• Proven leadership skills with the ability to communicate and collaborate effectively with teams.
• Strong commitment to delivering exceptional guest service.
• A diploma or degree in Hospitality Management or a related field is required.