Job Description: Multi-Country Core Banking Program Transformation Management Office (PMO) Manager
Job Title: Multi-Country Core Banking Program Transformation Management Office (PMO) Manager
Location: Singapore
Reports To: Program Director, Core Banking Transformation
Job Summary: We are seeking an experienced and highly organized Multi-Country Core Banking Program Transformation Management Office (PMO) Manager to lead and manage the PMO function for our large-scale, multi-country core banking transformation program. The successful candidate will be responsible for establishing and maintaining program governance, managing budgets and resources, tracking progress, and ensuring consistent reporting across all participating countries and workstreams. This role is crucial for ensuring the program stays on track to deliver its strategic objectives on time and within budget.
Key Responsibilities:
- Program Governance and Standards:
- Establish, implement, and enforce a robust program governance framework, including standards, processes, and tools for planning, execution, and reporting.
- Ensure all workstreams and country teams adhere to the established PMO standards and best practices.
- Manage change control processes for scope, budget, and timeline adjustments.
- Planning, Monitoring, and Reporting:
- Consolidate and maintain a comprehensive, multi-country program plan and integrated master schedule.
- Develop and manage the program's budget, tracking actual spend against forecasts and providing financial health reports to the steering committee.
- Design and produce regular program status reports, dashboards, and presentations for various stakeholders, from team leads to executive leadership.
- Establish and manage key performance indicators (KPIs) and metrics to measure program health and success.
- Risk and Issue Management:
- Lead the identification, assessment, and management of program-level risks, dependencies, and issues.
- Maintain a centralized risk and issue log, tracking mitigation and resolution plans.
- Act as a point of escalation for workstream and country-specific issues, coordinating with the Program Director and stakeholders for resolution.
- Resource and Vendor Management:
- Oversee the program's resource plan, tracking allocation and identifying potential resource conflicts or gaps.
- Coordinate with country leads and workstream owners to ensure resource availability and alignment.
- Support vendor management activities, including performance tracking against contractual obligations.
- Stakeholder Communication and Management:
- Develop and execute a program communication plan to ensure all stakeholders are informed and aligned.
- Facilitate key program governance meetings, including steering committee and program review sessions, and document outcomes and action items.
- Serve as the central point of contact for program-related inquiries.
- Documentation and Knowledge Management:
- Manage a centralized repository for all program documentation, including plans, reports, decisions, and lessons learned.
- Ensure all program documentation is up-to-date and easily accessible to relevant stakeholders.
Qualifications:
- Bachelor's or Master's degree in Business, Finance, Project Management, or a related field.
- [7-10+] years of experience in project/program management, with a significant portion in a PMO leadership role.
- Proven experience managing large-scale, complex transformation programs, preferably within the banking or financial services industry.
- Experience in multi-country or global program management is highly desirable.
- Demonstrable expertise in core banking systems (e.g., Temenos, Finacle, FIS) and banking processes is a significant advantage.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency with project management tools (e.g., Jira, MS Project) and reporting software (e.g., PowerPoint, Tableau, Power BI).
- PMP, PgMP, or equivalent project management certification is a plus.