Harmony Wong
Visited the outlet, which recently relocated to the new wing. Pardon me for not writing this earlier. I intended to write this review on the same night I patronized the store, but Google Reviews indicated this store (I presume it meant the former premise near Nespresso) had closed permanently that night. Anyway, I recalled it was about an hour before the store closed when I entered, and there was no other customer in the store, as the new wing is rather quiet. The two staff did not attend to me. When I wanted to reach out to try on the dress that was hanging above my arm's reach, none of the staff bothered to attend to me. When I walked over to politely request help, the staff in a fuchsia jacket went over unwillingly. I do like Forever New's designs, but the sizes are hit or miss. While I couldn't fit into size L of the floral dress (which was a regular-price item) that I liked, I was able to fit into another dress in size S which was on discount (and I remembered the price after discount was $135). I wonder what had gotten into the staff when I happened to browse the rack of dresses which were on sale, as I just wanted to look for a floral design since I couldn't fit into the regular-price one anyway. She gave me a look as if I was not welcome to browse there. I still ended up paying for a top that I liked, and she just packed it without the basic courtesy of even saying "thank you." As I was walking out, there were two more mature ladies who came in and started comparing the dresses. And I noticed the staff also didn't attend to them. I guess I'd rather try the other Forever New outlet at Wisma if I want to purchase your company's clothes again.