Jo Malone London at Raffles City Singapore elevates the art of fragrance to new heights, offering Singapore's first personalization wall bay where British elegance meets bespoke luxury. Located at #01-44 in Raffles City Shopping Centre, this distinctive boutique represents more than just a fragrance destination – it's a creative space where customers can explore the brand's unique philosophy of Scent Pairing, discovering how unexpected combinations of ingredients create entirely personal olfactory signatures. The store's elegant interior reflects Jo Malone London's refined British aesthetic, with cream-colored walls, dark wood accents, and signature black ribbon displays creating an atmosphere of understated sophistication that invites exploration and discovery.
The boutique houses Jo Malone London's complete portfolio of fragrances, bath and body products, and home collections, each crafted with the brand's signature approach of combining unexpected ingredients to create distinctive scents. From the romantic Wild Bluebell cologne to the sophisticated Wood Sage & Sea Salt, each fragrance is designed to be worn alone or layered with others, allowing customers to create their own unique scent wardrobe. The bath and body collection extends the fragrance experience with luxurious body creams, bath oils, and hand treatments, while the home range includes elegant candles and diffusers that transform living spaces into sensory sanctuaries. The store's exclusive personalization services include complimentary engraving on bottles, bespoke gift wrapping with colorful ribbons, and alphabet charms that add personal touches to every purchase, making each item a treasured keepsake or thoughtful gift.
Operating during Raffles City's standard hours from 10:00 AM to 10:00 PM daily, Jo Malone London offers an exceptional shopping experience enhanced by knowledgeable fragrance stylists who guide customers through the art of fragrance combining. The boutique has become renowned for special collaborations with Raffles City, including exclusive holiday collections and spectacular installations like the 15-meter-tall Jo Malone London Christmas tree that has become an annual tradition. Conveniently accessible via City Hall and Esplanade MRT stations, the store serves both local fragrance connoisseurs and international visitors seeking authentic British luxury. As part of Raffles City's premium beauty offering within its 200-plus specialty stores, Jo Malone London continues to rewrite the rules of perfumery, offering customers not just fragrances but a lifestyle that celebrates individuality, creativity, and the transformative power of scent.
A condescending salesperson refused my request for samples, claiming that samples are only for Jo Malone customers. Even though I had just bought a brand new bottle, upon showing it to her, she changed her stance and stated that I had to buy from the store itself to receive samples.
I complained to the Jo Malone SG email and received no reply at all. Obviously, they are not interested in customer service, so I've lost interest in this line of perfume as well. This is the last bottle of Jo Malone I'll ever buy!
Y. S. Lim
Poor experience in store. The staff member with blonde hair, brown contact lenses, and a stained white shirt was rude and inexperienced.
When I went to the store, the first thing he said, standing behind the counter, was “Yes?”. Here’s a “No” for your service.
Clara
Signed up for this event, but to my disappointment, when we entered the shop at 1pm, we were made to log in, find our ticket, and were given a small bag of samples. To my surprise, I asked if that was all, and the guy attending to us said yes. Not much of an experience or any exploration here, and what poor service! Absolute waste of time.
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Find A Scent That’s #UniquelyYours
With fragrances designed to be layered, Jo Malone London presents 435 different scent combinations for you to explore and find a pairing special to you. Bring home a Discovery Kit from us after creating your bespoke scent.
Annabel Er
I was super hyped up for this experience (#NewYearNewMe with Cologne Intense) after seeing all the TikTok videos. I was excited to pair and curate my own scent. I thought I'd be attending a workshop, but I left thoroughly disappointed. When I showed my registration email to the SA, she just passed me a pack containing 2 perfume samples, 2 mini cream samples, and that was it… I noticed there were other participants who also got the packs without attending any workshop. I felt misled by the false advertising on Eventbrite.
Randall Ho
I am writing to express my disappointment with the service I received at your Raffles City store last week. I have always been a fan of Jo Malone products and have enjoyed the shopping experience in the past, but my recent visit was far from satisfactory.
When I entered the store, a staff member with blondish-brown hair and painted nails was there. Unfortunately, there was no greeting, no offer of assistance, and no engagement from him at all. I had to explore the scents myself, which took away from the typically enjoyable experience I associate with Jo Malone.
When I finally made my perfume choice, he simply packed my order without a smile, a thank you, or even asking if I was a CapitaLand member. This was, frankly, the worst shopping experience I’ve had in a while. The lack of basic courtesy and warmth left me feeling unwelcome and dissatisfied. It made me question whether the store would be better suited as a self-service establishment.
While I will continue to support Jo Malone, I won’t be visiting this outlet again.
I hope that this feedback will be taken seriously, as the level of service I received does not reflect the quality and reputation that Jo Malone is known for.
Positive Reviews
Jessica
I always love shopping at Jo Malone, especially at the outlet at Raffles City! Charmaine is always friendly and ready to attend to me. She is very knowledgeable about the products. Thumbs-up service for Charmaine!
Raina Chandran
Wonderful service here. I brought a friend to this outlet to choose a birthday present, and Isabelle attended to us. Isabelle helped us understand what types of fragrances we like and made good recommendations. She made a fun evening even more enjoyable, with the experience of looking for 'your scent' and then designing 'your bottle'. Thank you!
Vanessa Lee
Such a great experience! We bought two personalised perfumes as a memory of our honeymoon and were advised by Mariane. The service was amazing and Mariane was just lovely, making it a real experience for us. Thank you again!
Liana
Got a cologne as a gift, and Hui Ting was very professional, provided an alternative when there wasn't stock available, and she is great at matching scents to one's personality and character. Thank you for the very warm service!
Rosalyn Low
Ms Mariane, the Jo Malone stylist in Raffles City, is very professional and polite. Her warm personality made my shopping experience a very pleasant one. I will definitely return to this branch for my next purchase. Thank you, Jo Malone👍🏻 …
Angel Yip
Very pleasant experience at Jo Malone City Hall. The sales associate, William, was very patient while I pondered over my choices. Great customer service 😊 Bought more than I needed but very happy with my purchases …
Poh Loh
I just wanted to take a moment to express my sincere appreciation for the exceptional service provided by Ms. Mariane Grace Garcia C. Your patience and thorough explanations about the product were incredibly helpful and made my experience truly enjoyable.
Thank you for going above and beyond to assist me. Your professionalism and kindness are truly commendable. Keep up the fantastic work!
Nick Tan
Staff member Mr. William was so nice and helpful in helping me decide which perfume to purchase. Thank you for the kind assistance and hospitality. Great service! I am very happy with my purchase.
CK Teo
I had a great experience thanks to Mariane’s top-notch service! I was unsure of which scent to go for, and she patiently guided me in choosing, giving good recommendations along the way. The post-sales services were also a delight, and being able to customise my bottle was a bonus. Thank you once again!
Ronald D'Mello
I recently had the pleasure of being assisted by Charmaine at Jo Malone in Raffles City Shopping Centre, and I can confidently say that her expertise and warm demeanor truly elevated my shopping experience.
From the moment I walked in, Charmaine greeted me with a welcoming smile and a genuine desire to help. She took the time to understand my preferences and guided me through the exquisite range of fragrances with patience and knowledge. Her enthusiasm for the brand was contagious, making exploring the products a delightful experience.
Charmaine's attention to detail and her ability to recommend tailored scents that suited my taste were impressive. She provided insightful information about the notes and inspirations behind each fragrance, making the selection process both fun and educational.
Moreover, her exceptional customer service skills were evident as she ensured that I felt valued and appreciated throughout my visit. Charmaine went above and beyond to create a memorable experience, and I left the store excited about my purchase and eager to return.
If you're looking for a truly personalized shopping experience at Jo Malone, I highly recommend seeking out Charmaine. She is a standout sales specialist who embodies the essence of excellent customer service.
