CHANEL at Raffles City Singapore represents the pinnacle of French luxury in fragrance and beauty, occupying an elegantly appointed 88-square-meter boutique that serves as a temple to the house's legendary beauty collections. Located at #01-03/04 in Raffles City Shopping Centre, this recently renovated space stretches across two entrances, adorned in CHANEL's signature palette of black and white with touches of gold that reflect the brand's timeless sophistication. The boutique's design features marble countertops and gilded finishings that create an atmosphere of understated luxury, with carefully defined areas dedicated to makeup, fragrance, skincare, and exclusive in-boutique offerings, each zone crafted to provide an immersive journey through the world of CHANEL beauty.
The boutique showcases the complete spectrum of CHANEL's beauty excellence, from the prestigious Les Exclusifs de CHANEL fragrance collection inspired by Gabrielle Chanel's extraordinary life to the revolutionary makeup lines that have defined beauty standards for decades. The Sublimage area, bathed in golden light to mirror the collection's luxurious packaging, houses CHANEL's most premium skincare range featuring rare and precious ingredients. Customers can explore the full makeup collection through both digital and physical try-on experiences, discovering iconic products like Rouge Allure lipsticks and Les Beiges foundations. The fragrance selection spans from timeless classics like N°5 to contemporary creations, while the eyewear collection presents CHANEL's distinctive sunglasses that merge fashion with function in unmistakably Parisian style.
Operating daily from 10:00 AM to 10:00 PM, the CHANEL boutique at Raffles City offers personalized beauty services that elevate the luxury shopping experience. Expert beauty consultants provide 15-minute fragrance consultations to help customers discover their signature scent, alongside makeup services that teach the secrets of achieving the iconic CHANEL look. The boutique also offers specialized services including eyebrow shaping and personalized skincare consultations with trained specialists. Conveniently accessible via City Hall and Esplanade MRT stations, this fragrance and beauty destination serves discerning customers seeking authentic CHANEL products, with the assurance that the brand maintains strict control over its distribution, never selling through third-party platforms to ensure product authenticity and the exceptional service standards synonymous with the CHANEL name.
Based on 15 reviews
Out of 162 shops
Not enough ratings
Mei Jie Go
My experience with staff member Nayum Elleya was disappointing. The service was inattentive and rude. I cannot endorse this establishment given such treatment, and they won't be getting my money.
Celine Ho
Yesterday, I went to buy some makeup, and the staff there were not friendly and didn't make me feel welcome. Bad service. I won't go there anymore. Ion Orchard and BHG Bugis, their customer service is the best.
Eswari Kanapathy
I was really disappointed with the customer service. I went to buy a perfume for my mom’s birthday, but no sales assistant came to assist me. Consequently, I decided not to purchase anything. Instead, I went to the Dior store next door, where I received excellent service and a detailed explanation about their products. Ultimately, I made my purchase there.
Sheryl Chong
Not standard service. I was told I could exchange a broken brush as long as I brought back the item to show them. But then I was told they do not have this service.
Tan Si Qi
Darrell was very helpful, and the gift wrapping was really pretty! I will return for future purchases. Thank you!
Nur Shakirah
5 stars to Mr. Firdaus for his great customer service, always with a smile on his face and very accommodating to my requests. Sadly, the rest of the staff were quite unfriendly and not engaging.
Nicholas “Guts” Wong
Shane from Chanel at Raffles City Shopping Centre was really pleasant! I usually receive very nonchalant service from Chanel staff. But Shane was really nice. When choosing a new foundation product, he was able to identify my skin tone accurately even before testing it (which is really rare for any foundation I purchase). The service was quick and straightforward. Thanks Shane! (Visit was on 12/11/21)
Nadia Radiah
Thank you Abbey from Raffles City. I have encountered pushy and sometimes snobbish salespeople from the brand, but Abbey is definitely not one of them. You can tell when service from a salesperson is rendered from the heart, and that is how she made me feel. Awesome service!
Fiona Gan
Irene is a nice salesperson. Thank you for your proficiency.
Ang Yue Fang
Thank you, Angel Teo, for helping me clear my face. I also appreciate the professionalism and good hospitality. I will come back again. 😊
Yazid Zaidi
On 8 Aug 2024, I visited the Chanel store at Raffles City to purchase a gift, and the service was exceptional. Jasling assisted me with great professionalism, explaining various offerings and available refill options. She thoughtfully wrapped the gift with ribbons, included a well-wishes card, and even added some samples for me after consulting on my preferences. Her knowledge of the POS system made the transaction smooth and seamless, including the crediting of my CapitaLand STAR$ points.
Joanne Soon
I recently had the pleasure of shopping at the Chanel store in Raffles Place, and I can’t say enough about the exceptional service provided by Angel Teo. From the moment I walked in, Angel’s professionalism, patience, and warmth made my shopping experience truly outstanding. She went above and beyond to assist me with my Christmas present purchases, and her kindness did not go unnoticed. I left the store not only with beautifully wrapped gifts but also with a sense of gratitude for the excellent service received. Thank you, Angel, for making my visit memorable.
Charis Chia
Very bad service given by Nayumi. I was about to leave, but Irene came and was very patient and did a very great job attending to my needs.
Ye Yong
I had an incredible experience at this store, thanks to Nayumi. She was exceptionally professional and attentive, helping me find the perfect perfume for a gift. Her expert advice and patience made all the difference. I couldn't be more satisfied with my purchase.
Fiona Lee
I visited on January 26, 2025 (Thursday) at 3 PM for a makeup service attended by Jasling Chua. What was expected to be a 15-minute session turned out to be 50 minutes, and I was briefed on the focus of the tutorial (eyeshadow, with replication on one eye). I also had other portions of face makeup done for me. Each product and step was explained clearly to me, including tips on application. I've learned more and hope I can remember them. I've drawn out a chart from memory, but it's been five days, so I already don't know if it's correct or accurate anymore. Even if it is, I think the quality of execution and application techniques will still largely be dependent on individual experience (mine is low because I only put makeup on from time to time). I didn't buy any products as I wanted to check if I have similar ones at home (yes, I do for some) and didn't want to end up with extra products, because I already use my current ones so sparsely. Thank you for the guidance and patience, nevertheless.
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