Reviews for LUMINE SINGAPORE

Celina Kang

August 18, 2025

5

I like the outlet. The atmosphere is spacious and neat. Your staff, IQA, is very helpful, friendly, and nice. She attends to my needs. She also provided me with excellent service. Good job.

Peter Tong

August 18, 2025

1

I visited earlier today, around 6:50 PM on May 31st. You can refer to the CCTV for verification. I was about to approach a staff member to ask for a different size of a pair of Beams pants I wanted to try on. However, the staff member walked away toward the other end of the department store and began chatting with other sales agents. Unfortunately, this left me without assistance, and it wasn’t a very pleasant experience.

Randal Lim

August 18, 2025

2

My recent purchase of a hair accessory at Clark Quay Central Lumine fell short of expectations when it broke after just one use. Although I was disappointed, what truly stood out was the exceptional service provided by the staff. Despite the no-exchange policy for hair accessories, the Customer Service Officer handled the situation with grace, demonstrating sincere empathy and offering apologies for the inconvenience. While I hope for improvements in product quality and the refund-exchange policy, the commendable service I received speaks volumes about the commitment of Clark Quay Central Lumine to customer satisfaction.

Su Zhen

August 18, 2025

1

I saw there was a private event prior to their grand opening. Luckily, I checked with the Japanese staff member a few times whether I could try their coffee samples, since there was a full tray of it. After checking with their American boss on the spot, the answer was no. That was fine by me; I could just grab their espresso in tube packets, because I couldn't afford to wait for their uncertain timing until the American boss announced a much later time. It had a note of nutty chocolate taste. I didn't buy any of their merch. Luckily, their paper bag was free. I won't be going back to this original outlet or for a pop-up experience. The Asian and Western customer service was much clearer. It was a pity for the Japanese staff member; he was a nice guy when I asked him about the fan. He quickly apologized that he had forgotten about it and brought a white bag full of fans, letting his colleague distribute them around ✌

Ah Ge (Kopi Tuang Pengembara)

August 18, 2025

1

It's sad that the first Blue Bottle in Singapore is just a retail store, and a rather weak one at that, featuring only a few cups, a few tumblers, and instant coffee – not even beans. I feel it's just a hook from the store to draw people who love the brand to visit, only to be disappointed. I think if it's going to be a retail store, they should at least curate a good range of goods to make it worthwhile for fans.