Winnie Sim
Honestly, the Filipino boss here for clothes is quite rude. It's not worth the money spent here. The rest of the staff are very nice.
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The entrance of LUMINE SINGAPORE, showcasing stylish clothing on mannequins and racks.
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LUMINE SINGAPORE
retail
Fashion & Apparel
Location: Level 1, Unit Number #01-01
Quality products and services
LUMINE SINGAPORE at Raffles City represents a groundbreaking fusion of Japanese fashion excellence and cultural innovation, serving as the brand's first-ever global flagship store outside Japan since its grand opening on August 27, 2024. Located at 252 North Bridge Road #01-01 spanning 7,000 square feet, this transformative retail destination operates daily from 10:00am-10:00pm, showcasing Japan's most prestigious fashion and lifestyle brands including BEAMS, UNITED ARROWS, TOMORROWLAND, FRAY I.D, SNIDEL, And Couture, ELENDEEK, Spick & Span, and Le Talon through carefully curated selections that celebrate Japanese design philosophy and cultural aesthetics. As a subsidiary of East Japan Railway Company with 15 successful stores connected to major Tokyo stations, LUMINE's Singapore expansion represents strategic international growth while maintaining the brand's commitment to serving highly independent, curious, and creative individuals who appreciate sophisticated Japanese fashion and cultural experiences.
The comprehensive flagship experience encompasses distinct sections for women's fashion, men's collections, and culture and lifestyle products, each designed to showcase Japanese brands' dedication to quality craftsmanship, innovative design, and cultural authenticity that defines contemporary Japanese retail excellence. Premium brands BEAMS, UNITED ARROWS, and TOMORROWLAND feature dedicated shop-in-shop spaces that provide immersive brand experiences, while the store's unique collaborations with Japanese prefectures highlight traditional crafts including Fukui Prefecture's Sabae City eyeglasses and Echizen City cutlery that blend historical techniques with contemporary styling. The landmark introduction of Blue Bottle Coffee marks its Southeast Asian debut, creating the perfect complement to fashion shopping through premium coffee experiences that reflect Japanese attention to detail and quality standards that enhance the overall cultural immersion and lifestyle integration.
LUMINE SINGAPORE operates as a destination where fashion, lifestyle, and art converge to create inspiring and unforgettable experiences that connect Singapore's fashion-conscious community with authentic Japanese culture and design innovation. The store's strategic Raffles City location ensures excellent accessibility and integration with Singapore's premier shopping district, creating opportunities for customers to combine Japanese fashion discovery with broader retail and dining experiences that define comprehensive lifestyle destinations. With its mission to serve creative individuals who appreciate quality, innovation, and cultural authenticity, LUMINE SINGAPORE continues to transform Singapore's fashion retail landscape by introducing premium Japanese brands and cultural experiences that celebrate the intersection of tradition and modernity while supporting personal style expression through carefully curated fashion and lifestyle products that embody Japanese design excellence and cultural sophistication.
Operating Hours
Closed
Opens in 4h 56m
Monday
10 AM - 10 PM
Tuesday
10 AM - 10 PM
Wednesday
10 AM - 10 PM
Thursday
10 AM - 10 PM
Friday
10 AM - 10 PM
Saturday
10 AM - 10 PM
Sunday
(Today)
10 AM - 10 PM
Overall Rating
3.4
/
5
Based on 15 reviews
Mall Ranking
#117
Out of 162 shops
Category Ranking
Not enough ratings
Negative Reviews
Peter Poh
I recently visited this store, which was almost empty, and I was quite disappointed with the service. As I walked in, the staff member closest to the entrance didn't bother to greet me, but instead greeted the person behind me, who seemed to be dressed better and looked wealthier. 🥹 This kind of judgmental service is very off-putting. Despite the lack of customers, all staff seemed busy and avoided eye contact when I needed assistance. Talk about their education and training for employees! 🤣 I decided not to spend my money at this store. It is not impressive. Your philosophy, ‘Delight beyond expectation,’ is empty words. 🥲 I'll be heading to Club21 to shop for my CNY clothes, where I know I'll receive a much better experience! 🥰
Peter Tong
I visited earlier today, around 6:50 PM on May 31st. You can refer to the CCTV for verification. I was about to approach a staff member to ask for a different size of a pair of Beams pants I wanted to try on. However, the staff member walked away toward the other end of the department store and began chatting with other sales agents. Unfortunately, this left me without assistance, and it wasn’t a very pleasant experience.
Su Zhen
I saw there was a private event prior to their grand opening. Luckily, I checked with the Japanese staff member a few times whether I could try their coffee samples, since there was a full tray of it. After checking with their American boss on the spot, the answer was no. That was fine by me; I could just grab their espresso in tube packets, because I couldn't afford to wait for their uncertain timing until the American boss announced a much later time. It had a note of nutty chocolate taste. I didn't buy any of their merch. Luckily, their paper bag was free. I won't be going back to this original outlet or for a pop-up experience. The Asian and Western customer service was much clearer. It was a pity for the Japanese staff member; he was a nice guy when I asked him about the fan. He quickly apologized that he had forgotten about it and brought a white bag full of fans, letting his colleague distribute them around ✌
Ah Ge (Kopi Tuang Pengembara)
It's sad that the first Blue Bottle in Singapore is just a retail store, and a rather weak one at that, featuring only a few cups, a few tumblers, and instant coffee – not even beans. I feel it's just a hook from the store to draw people who love the brand to visit, only to be disappointed. I think if it's going to be a retail store, they should at least curate a good range of goods to make it worthwhile for fans.
Positive Reviews
Cheryl W.
Love the selection and brands available here in Singapore (though it's still probably 20% of what's available in Japan). Can't complain because of the location. Sadly, they are going to move out soon. I'm going to miss this space. The staff are nice and friendly.
Wee-lennium 2k
Pleasantly decorated and conducive for peaceful shopping. Enthusiastic staff (not the pushy kind) explained design concepts from each designer. Overall nice shopping experience.
Jenny Kok
Items from designers are unique, nice, and good quality. Please continue to bring in beautiful pieces for us. The staff is patient and attentive.
Sharon Chan
I like the details on the clothes, and the material is of good quality. I bought a few pieces today. Sales Assistant, Ian, was very helpful and patient. Great service. 🌻 …
Mia Soh
Beams is one of my favorite brands, and it was cool to find a few nice pieces. Si min was very helpful and friendly. I will certainly go back!
Jie Teng Chia
Here's the edited review: Lumine Singapore is the place to go for the quintessential latest Japanese trends! The new space layout at Raffles City is a little treasure trove of carefully curated items that please both the eyes and the mind. Sometimes, you may feel you have just stepped into an art gallery of beautiful displays. The concept of just bringing in 1-2 pieces of each design for each curated brand makes you the special one. The staff are pleasant and give you enough personal space to shop around and will attend to your needs if you need help. I fell in love with Lumine SG a while back!
Chor Naqi
Visited the store today and was welcomed by Dorothy. Such a sweet lady. She showed me the men's section of the store and shared about the different brands they carry. Kudos to her and to the team. Thank you!
Wren Hernandez
They have Beams and Blue Bottle Coffee, but the collection isn't very complete. Blue Bottle Coffee also doesn't sell coffee; they only sell merchandise and bottles, and some instant coffee? Beams is much, much pricier than in Japan.
Celina Kang
I like the outlet. The atmosphere is spacious and neat. Your staff, IQA, is very helpful, friendly, and nice. She attends to my needs. She also provided me with excellent service. Good job.
Randal Lim
My recent purchase of a hair accessory at Clark Quay Central Lumine fell short of expectations when it broke after just one use. Although I was disappointed, what truly stood out was the exceptional service provided by the staff. Despite the no-exchange policy for hair accessories, the Customer Service Officer handled the situation with grace, demonstrating sincere empathy and offering apologies for the inconvenience. While I hope for improvements in product quality and the refund-exchange policy, the commendable service I received speaks volumes about the commitment of Clark Quay Central Lumine to customer satisfaction.
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