Kudos to Mona Mooganna at Nespresso Raffles City.
My husband and I visited the Raffles City outlet on Wednesday, June 19. Mona politely approached us with a sweet, friendly smile, offering her assistance and sharing a lot of information.
She was very knowledgeable and able to recommend coffee based on our drinking style, preferred intensity, and favorites. She also encouraged us to try different coffee ranges. We loved her service, politeness, friendliness, warm hospitality, and sweet smile.
We highly recommend Mooganna from Raffles City.
Yee Lin Lau
1
I arrived at 8 PM on 12 May 2025 and was extremely disappointed by the unprofessional behavior of the two staff members present. One of them spoke to me from a distance, showed no interest in engaging properly, and had an unacceptable attitude. I’m a paying customer, not someone who owes him money. The level of disrespect was shocking and completely uncalled for.
Jocelyn Wong
4
Nespresso service is unparalleled, so I bought a replacement machine from them after using my Essenza for the last 10 years. I must say this machine is not as good as my old one. I was informed that the water tank must be above half its maximum level in order to dispense. This means I have to refill the water tank after every 3 lungos, which defeats the purpose of having a huge water tank. Water always dripped out whenever I put in a new capsule, causing coffee stains in the machine, so I have to clean it more regularly.
Grace Siew Ling Goh
5
Erwin was very attentive, patient, and helped me to understand and learn more about troubleshooting for the Vurtuo Machine. He is very knowledgeable and provides excellent customer service. Thank you, Erwin, and I hope to see you soon.
Liew
5
Walked in to look for a gift, possibly some capsules, for Christmas and was served by Maddie. Her excellent service and product knowledge surprised me so much that I decided to buy a machine for myself as a Christmas gift!
Maddie conversed with us like an old friend. She was not pushy and genuinely wanted us to understand the product we were getting. She even offered to make several cups of coffee to try the different capsules, big and small. In this era of online shopping, Maddie’s service reminded us of why there’s still value in making a purchase in-store.
Thanks, Maddie, you are truly “unforgettable” and a valuable staff member at the shop! Hope to see you soon when I get my refills. Jia you!!
Insyirah Binte Mohd Zailanni
5
Bought Vertuo Pop at Raffles City. My compliments to Mr Hilmi for the excellent customer service. My husband and I were thoroughly impressed with Mr. Hilmi's deep knowledge of the products. He answered all my questions with confidence and clarity, making the entire experience smooth and informative. Thank you for the delicious latte too!
Arif Wazeer
1
Visited the store on 20 April around 8pm to buy some Nespresso pods and ended up signing up for a membership during the visit. While waiting, I was clearly standing in line and paying attention. A staff member came out and served someone who had just walked in. When I pointed this out, I was told, “you were using your laptop,” which felt dismissive, as if a surface-level assumption had been made about my intent or status.
The apology that followed felt procedural rather than sincere. What lingered wasn’t just the moment itself, but the subtle dynamic of who gets prioritized and why. It left me with the impression that service here may be influenced by assumptions about how someone looks or what they’re likely to spend.
After reflecting and reading other reviews, it seems I’m not alone. Multiple customers have noted similar experiences: being overlooked, bypassed, or deprioritized in favor of those who fit a more affluent or conventional buyer profile.
I’ve since cancelled my membership, not out of spite but because the values didn’t align. I still appreciate Nespresso’s products, but I hope the in-store service evolves to reflect the same quality—consistent, inclusive, and attentive to all customers, not just a select few.
Aidan Hutchison
1
Lester, the boutique manager, has the personality of a robot, lacking critical thinking or a sense of customer service. He was unable to provide a solution or offer alternatives. Facing a regular Nespresso customer of over 10 years who had spent thousands of dollars on coffee pods, machines, and knick-knacks over the years, Lester couldn't think of a kind thing to say. I took my business elsewhere.
Kai Cai
5
Visited the boutique.
The barista Vivian is very friendly and prepared a cup of the new coffee, the Korean Ginseng, for me. The espresso shots are good.
She was fast and provided great service.
The boutique has a very organized display of all the machines and available capsules.
Veron Lee
1
I was very happy with the service at Raffles City, but I am extremely disappointed with the delivery experience. I had ordered a coffee machine as a surprise gift for my husband on our anniversary. However, at the very last minute, the delivery date was changed without prior consultation; only an SMS notification was sent.
I immediately contacted the store to request self-collection, but I was told this was not possible as the item was not in the store. I explained the importance of receiving the item on the promised date, but they still refused to revert to the original schedule. Instead, they suggested I cancel the order, which was not a viable option for me given the short notice. Left with no choice, I had to accept the new delivery date.
On the actual day of delivery, the situation became even worse. The courier simply left the expensive coffee machine outside my door without knocking or informing me. This was highly irresponsible, especially since I was initially told to be available between 6 PM and 9 PM for the delivery. If the package had been taken by a stranger, I wouldn’t even have known! I only realized it had been delivered when I found it outside my door.
This entire experience was frustrating and disappointing. I expected better service, especially for a high-value item.
Apologies alone do not solve the problem. I have heard many apologies, but no action has been taken to address or resolve my issue. This was supposed to be a happy occasion—a special surprise for my husband—but instead, it turned into a huge disappointment.