We had a quick meal at this restaurant. My friend ordered food but was unable to proceed with the payment due to a processing error, so I told her to order directly. I noticed that the service staff lady, with long hair and wearing eyeglasses, all of a sudden shouted at my friend, asking, "Which table?" and also shouted, "Settle customers one by one!" I don't know who else she was shouting at.
Is it appropriate for a restaurant's staff to shout at a customer like that? Even though the customer was willing to mention which table she was seated at. But to shout like that? That is rude.
We understand the restaurant's situation nowadays: a lack of manpower. But at least show a proper and professional attitude towards customers.
At the end of the day, your company earns money from its customers, so show some professionalism in serving customers properly and with respect.
If the staff is unhappy working in a restaurant, she shouldn't choose to work in one.
Esther Kan
1
First time eating here. I was so disappointed. I have a Japanese husband and have been cooking Japanese meals. Having been to so many Japanese restaurants in Singapore, this is the worst Japanese food I’ve eaten. The staff were busy talking and not serving me; even after she saw me raising my hand, she acted as if she didn't see. The food was placed so rudely. I would say it's not even worth it, even if it were a free meal.
Alex Tan
3
Got the nankotsu ramen set (ramen, chijimi side, 1 drink).
The nankotsu was decent; the rest of the ramen was all right but nothing very special. Chijimi was so-so. All in all, it wasn't very worth the price.
There was no queue and many free tables, so we could sit and talk without any rush.
Price: $20.26 after GST
Jeremy Mok
3
A very so-so dining experience for a price that isn't spectacular. Only go if you have a ramen craving for something unique to them and not available in other chains.
The ramen was on the saltier side and didn't come across as entirely Japanese food. It tasted like a mild fusion between Chinese noodles and Japanese ramen. The char siew was alright, but was a thinner cut.
My wife ordered the rice set, and the fusion continued. There was a mapo tofu side, which was sweeter than a typical Chinese version, and felt odd to be considered Japanese. The salted chicken was fine, though again, a little on the saltier side.
Ordering was entirely digital; customers scanned a QR code to order. We came on a late afternoon weekend and were the only customers. However, food took a while to be served, about 15 minutes. Also, our food was not served to us at the same time.
Overall, nothing to scream about.
Meh.
Hoiya Funatic
2
Rather disappointed. The fried rice used to be very good, but it no longer has that authentic taste. They should consider bringing back the egg soup instead of serving miso. At least, the gyoza still tastes the same.