Had to get replacement glasses for my son. Swee Hseobg and Siti of Owndays City Hall were very helpful and knowledgeable. They were polite and patient. Glad that we got the specs from Owndays City Hall.
Herman Santos
5
Staff are very friendly and patient. It was not too crowded when we visited. We got our lenses here. It is conveniently located near CityHall MRT. Highly recommended.
Alec Lee
4
Daddy took me to get a new pair of glasses today! The service is really nice and friendly, and they have a large selection. The 20-minute pickup is a huge plus!
Peter Wong
5
I would like to thank the staff at Raffles City. She makes sure that everyone is comfortable with the correct adjustments according to the customer's needs. Kudos to the service!
Wai Ng
5
Excellent service from Daniel, who assisted us with technical services and a detailed explanation. It was a great visit.
Eve
5
Cassey is super patient and friendly. She is very detailed in explaining as well! Thank you so much for your help ^^ Kudos to you! And thanks also to the other two staff for making my specs!
Matthew Tan
5
Great service from Cassey and Daniel! They’re very professional, helpful, and patient. Great job!
Alivia Teo
5
Excellent customer service and eye care by a dedicated team, namely Casey and Jenny, who served with great patience. I can see the reason for the very high ratings at the Raffles City outlet :) Keep up the good work!
Candice Cheng
5
As always, when I want to get a pair of spectacles, I will simply visit any of their outlets to have my spectacles done. I find their service really good, and their staff really pay attention to what customers want when they walk in to their shops to make purchases or any related inquiries.
Ming Wei Tan
1
I’ve been a loyal Owndays customer for over 5 years, consistently buying my contact lenses from your outlets. But today’s experience made me question whether this brand still values its customers at all.
I dropped by the Raffles City outlet to urgently purchase daily contact lenses — something I’ve done countless times without issue. A female staff member was just about to leave for her break but heard my request and actually turned around to assist. However, a male staff member deliberately stopped her, telling her to proceed with her break and signaling her to ignore me, the customer, standing right there. He then told me bluntly that she’s the only one certified to handle contact lenses, and I’d have to wait an hour until she returns from break before I could buy anything.
You seriously expect a paying customer to wait an hour, just to be served by someone who was already willing to help, but was instructed not to?
I’m shocked by the sheer disregard for basic customer service and common sense. If this is how your frontline staff are trained — to actively push customers away — it’s no wonder people are taking their business elsewhere. I won’t be returning, and I’ll be warning friends and colleagues too.
Owndays needs to take a hard look at this outlet and review this staff member’s conduct immediately. He is the reason you just lost a long-time customer.