Thank you to the staff of Raffles Medical (Raffles City outlet) for the superb and prompt services! My client visited this outlet on 25 January 2025 and completed the medical examination swiftly, despite it being a last-minute appointment.
Special thanks to the female staff on January 24 and the male staff on January 25 morning who picked up my call to confirm the appointment and liaised to make sure the appointment went smoothly!
Jas Liu
4
It was my first visit to this clinic at Raffles City. I had a good experience with Dr. Janice Phua today. She was very gentle-spirited, thoughtful, patient, and compassionate. I came home, still feeling unwell, and called the clinic for advice. Dr. Phua promptly called me back for a follow-up.
Although I already had my answers and was ready to hang up the phone, Dr. Phua continued to extend her time and gave additional advice.
The staff nurses were nice too!
Keep up your kindness and dedication. Thank you!
Justin Chris Lim
3
Selected the Bugis area for health screening. It's near Bugis MRT with ample open-space parking across the road. Take the lift on the left once you enter the building to the 12th floor.
Compared to the previous year, they have a newly renovated area, which is now much cleaner, more organized, and professional. Registration at the counter is a breeze, with a small waiting area. A waiting room is allocated for you to wait for your turn (no personal pods available). Consultation and testing rooms are separated into different sections. Cleaning is outsourced, and toilets are located at the end of the building. Overall, a good first impression.
However, waiting time is long, especially for the treadmill. The wait for the treadmill alone is over an hour; they only have 2 stations running, and each session takes 20-30 minutes.
A small breakfast area with limited table seating is available. Fruits, juices, coffee, tea, bread, porridge, fried bee hoon, and chee cheong fan are available.
Staff are courteous and friendly. Planning and efficiency need improvement. Many customers gave feedback on the long waiting time and went to the staff to complain. Arrival time was around 7:30 AM, but blood withdrawal only starts after 8:15 AM or so, as the majority of the staff only start to be in place then. Then comes the consultation and waiting period for eye tests, X-rays, lung tests, and finally the super long wait for the treadmill ECG. A total of over 4 hours, and more than half of it was purely waiting time.
Faye
5
I have no idea why Raffles Medical, Raffles City Branch has such a low rating. I was honestly afraid before my consultation, but I'm glad I wasn't swayed by the ratings.
I walked in close to closing time, and the staff was welcoming and attentive to my needs. But most of all, the doctor was one of the nicest, most detailed, and attentive doctors I’ve encountered.
I had mentioned I had two issues that required doctor’s attention, and the staff and Dr. Diana Chow delivered. Dr. Chow was very attentive and detailed. I mentioned to her I was on a trip and got injured. She listened and was very detailed in writing my doctor’s memo and referral letter. It will definitely help me seek the necessary help I need.
Despite it being close to closing time, she answered all my burning questions about the medications I was previously prescribed by another doctor (as I was concerned they might have been mis-prescribed), even though she didn’t have to. She also prescribed me medications after careful consideration of my ailment.
I would 10/10 recommend Dr. Diana Chow.
Goh
1
I agree with other commenters that while the doctor is great, the administrative procedures at this clinic can improve significantly. Despite making appointments, patients are expected to wait for at least 15-20 minutes even during non-peak hours. The staff don't seem very proficient and take a long time to process each request and dispense medication. Personal privacy is limited, perhaps due to the setup of the room, and the doctor's door seems thin (I could hear the conversation quite clearly from outside). Definitely below what one would expect from Raffles Medical. Other outlets are good!