Reviews for Syoujin 匠人 - Raffles City

Chua Poh

August 18, 2025

5

I was made to feel very comfortable while inquiring about services. There was no pressure to sign packages or to do a treatment right away. The centre managers fully understood and answered all my questions with clarity. While waiting for my appointment, I was offered a complimentary neck/shoulder massage by a very nice therapist named Celine. Very skillful and accommodating. I should plan to return.

Kian Eng Xu

August 18, 2025

5

Last week, I tried their foot therapy, and it was incredibly professional—it completely relieved my long-standing foot pain. After experiencing a single session for $98, I decided to become a member. Next time, I’ll bring my parents here for a session as well. Their techniques are unlike anything I’ve ever experienced and are definitely worth the price! Thanks Mei Mei and Nicholas Manager; they are very friendly, with no hard sell; and thanks Ah Yuan!

Jean Lim

August 18, 2025

5

I just had a massage at your Raffles City branch. I wish to express my sincere appreciation to Ms. Sunny, who did a great job with my pain management and miscellaneous treatments. She's the best therapist and masseuse so far! I won't hesitate to recommend your outlet as very professional and friendly.

Ada Koh

August 18, 2025

1

Painful, Overpriced, and Completely Dismissive I walked in asking for a soft, relaxing massage — not deep tissue — and confirmed this several times with the front desk. I was assured I’d receive a relaxation-style massage. What I got instead was an uncomfortably firm treatment that never eased, despite asking the masseuse at least five times to reduce the pressure. Each time I spoke up, he brushed it off with “softer now” — but the pressure never actually changed. I eventually gave up asking and spent the rest of the session wincing in pain. It felt like he was more interested in getting through the hour than providing a tailored, respectful service. The male masseuse, who wore glasses, yawned repeatedly and made no effort to speak English, despite likely understanding. The room was brightly lit the entire time with poor ambience — not even a basic attempt to create a calming environment. Given the high price, the lack of care, attentiveness, and professionalism was staggering. This was not just disappointing — it was completely unacceptable. There are far better places that actually listen to their clients. This is not one of them.

Wei Ling Tay

August 18, 2025

5

The massage performed by Sunnie was very comfortable. She is knowledgeable and able to identify where the tight spots are and the required treatments. Meimei, who is the manager, always provides useful information, good deals, and is accommodating with scheduling.