Lots of new styles. The staff was very quick and friendly. I was just looking but bought two pairs.
Tasha
1
Would give them zero stars if I could.
I had an urgent event that was scheduled last minute, and I needed a pair of heels for. I walked in during lunchtime and found one that I liked, tried it on, and it fit pretty well. I told the sales girl I would come back and purchase it after work, as I'd prefer my customers and clients not to see me doing some lunchtime shopping. She rolled her eyes, snatched the shoes, and walked off without a word.
I had no time to call her out, as I was rushing for a lunch meeting and was hoping to save myself some time so that I could just grab them and leave later in the evening. After that experience, I will be taking my money elsewhere and will be talking to my colleagues about not engaging with this outlet again.
Appalling customer service from the sales assistants.
Olga Liew
1
The staff thought we took a wallet from the display, but it was ours.
Sharon Teh
5
I was served by Wilson from the Raffles City branch yesterday. It was a very pleasant experience. He went the extra mile to provide me with plasters for my blisters. He was very thoughtful and considerate. Keep it up, Wilson! Thank you for providing excellent customer service 👏 …
Andrea Kwee
5
Whenever I visit SG, I always buy at this store. The staff is always nice and friendly. The quality of shoes and bags is superb, and prices are reasonable.
Leon Lucas
5
I was impressed and satisfied with the bag I purchased. I love it so much 🥰🥰.
Nikki Ng
1
Would rate 0 if I could. Useless staff. I visited on July 11th at 5:30 PM, so you know who the staff member was.
I ordered the item in May and only received it in the first week of July.
I emailed them twice to track the item and then to cancel, but received no response at all.
I came to the store to return the item, but they refused to help me. I had lost my order number but had other credentials, including the credit card I used for the purchase and proof of payment. Despite this, they told me they couldn't help at all. I asked them to help me trace the order number using all of my credentials, as it should all be in their system. The staff member said he did not have access to check for me.
I used to purchase a lot from them, but I will stop now. The staff needs to be trained better and be more helpful instead of just scanning items.
Zi Xian Lee
5
Collected my order this morning. Friendly service from staff. Even though the store hadn't opened yet, he still let me collect. Thanks!
Clara Chong
1
Bad service. Staff didn't acknowledge customers and didn't offer help, even though there was no one in the store.
Rebecca Wong
5
The service by Harry was commendable. Although we came as they were closing, he patiently helped us with our queries and kept a happy and approachable demeanour. We appreciate his help! The team is also cheery, and it was a pleasure purchasing our bag.