COS at Raffles City Shopping Centre brings contemporary Scandinavian design to Singapore's premier retail destination, located at 252 North Bridge Road #01-32 in the heart of the city's cultural district. This London-based fashion brand offers modern, functional, and considered design for those who appreciate reinvented classics and elevated wardrobe essentials. Operating daily from 10am to 10pm, the store serves fashion-conscious customers seeking timeless pieces that merge traditional craftsmanship with innovative techniques. COS represents one of three Singapore locations, positioning itself as a unisex fashion destination that caters to contemporary culture and sustainable fashion values.
The store's curated collections focus on creating pieces built to last, featuring clean lines, premium fabrics, and sophisticated silhouettes that transcend seasonal trends. COS combines function with timeless style through their bespoke approach to design, offering everything from minimalist workwear and casual essentials to statement pieces for special occasions. The brand's commitment to quality and sustainability resonates with Singapore's environmentally conscious consumers who value investment pieces over fast fashion. Each collection reflects the brand's dedication to innovative design processes, incorporating both classic tailoring methods and cutting-edge construction techniques to create clothing that maintains its relevance and quality over time.
Raffles City Shopping Centre provides the perfect backdrop for COS's refined aesthetic, with the mall's prime location directly connected to City Hall MRT Interchange and Esplanade MRT stations ensuring easy accessibility. The five-floor retail space houses over 200 specialty shops, placing COS among international luxury brands and established fashion retailers that attract discerning shoppers from across Singapore. Customers can contact the store directly at 6336 1690 for styling consultations or product inquiries, making it convenient to plan visits and explore COS's latest collections while enjoying Raffles City's comprehensive shopping, dining, and entertainment offerings in Singapore's bustling downtown core.
I decided to wear a new dress bought from COS over a month ago. My colleague told me that the magnetic button was still attached to the lower back sleeve of the dress, which I didn't notice. I had to borrow a shawl and endure the discomfort until early afternoon, when I finished my last meeting. It took me 40 minutes to drive to Raffles City.
Without any empathy for the discomfort and trouble I went through, the nonchalant lady asked for evidence of purchase, which I clearly said I didn't have after a month. I was asked to check through my bank records when I said I couldn't even remember which credit card was used, or was it cash? I was further interrogated as to when, who, etc. I felt like a criminal when all I wanted was for them to help me remove the magnetic button. She said if I couldn't produce evidence of purchase, there was very little she could do to help me. Wow! I wasn't asking for a refund! I felt I was being suspected of theft.
So, I said I would have to throw the dress away since I couldn't wear it with the magnetic button attached and look like a clown. Then another lady said I didn't need to throw it away as she would help me remove the button.
So why did they make me feel like I was so wrong for not keeping the receipt after more than a month, when they could have shown better empathy? I wasn't even angry that it started with their negligence in forgetting the magnetic button at the point of purchase. They tried to explain their protocol to me, but they shouldn't have shifted the problem to their customer.
They could have helped me remove the magnetic button first and reminded me to be more careful in the future, instead of making me look like a criminal. They could have shown more empathy instead of interrogating an already very stressed customer (imagine walking around the office with a magnetic button attached to the dress).
Not that I think my business is a big deal to COS, they just lost one loyal customer! I walked into the shop like a fair lady, asking for a little help, and walked out like a hysterical mad woman, losing my cool.
Positive Reviews
Lily Lim
Great shopping experience at COS Raffles City. Jenna is helpful and takes initiative. She suggested another design of the white tee I bought. Eventually, I bought both. Thank you!
Jina T
Great cut and lovely pieces. Served by Rina at Raffles City. She was fantastically helpful and very good at assisting customers with their shape and the products! Coming back for another shopping trip!
Min Bo
Jenna from Raffles City was friendly, attentive, and helpful during my shopping. She helped to reserve an out-of-stock item at another store. Her colleague also reminded me of the wash and care instructions for the items bought.
Gary
I have always been a huge COS fan, especially for the quality and chic designs available in the shop! But the best part of the whole shopping experience is the great service from everyone in the store. The staff are always so friendly, helpful, and attentive to customer needs. A special mention to Jenna today, who was patient and attentive to what I was looking for!
Faris Asyraf
Shout out to Elisa, Afrina, and Sarah for their excellent service and help in figuring out my waist size in women’s sizing! They were very friendly and funny and were inviting, even though it was a womenswear store.
Jillian Chew
Great clothes and wonderful staff. Elisa, Yvonne, and Sufyan were not just friendly, but also helpful with their input and suggestions. Thumbs-up!!
R. Rozario (Justin Rodriguez)
I visited the COS store recently, not realizing this outlet only carried the women's collection. Thankfully, I was assisted by Ain, who truly went above and beyond. She thoughtfully recommended several pieces that had a unisex look and could suit men as well. Ain has an incredible eye for style, and her knowledge of the clothing was impressive. Her customer service was warm, attentive, and professional throughout. I really appreciated her help and left the store, having had a great experience.
Tracy Chia
Not my first purchase at COS, but one of the best I've had in a while. I went there to get outfits for a wedding, and Afrina was the most helpful, kind, and genuine salesperson I've encountered in a while. She recommended me dresses that are suitable for the theme and my body type, so I walked away happily with two dresses. Thank you!
Jessica Boey
Sufyan and Syukuk were incredible. The service was lovely, and it felt like I was shopping with friends. I would return just for a repeat of the experience, and of course the clothes. Loved it!
Cassie Su-Lai
Was so delighted by the super friendly, knowledgeable, and helpful Shukor. He gave advice on the many dresses that I tried and offered the most honest and objective view. He definitely knows his fashion well. Thank you for your tips! I got 2 dresses and super love them :)
Peter Louis Ong
Not my first visit to this store (I hadn't purchased anything previously), but definitely my most satisfying one this time! I ended up purchasing 6 items, thanks to the exceptional service from Syukur. He was incredibly patient and helpful, effortlessly assisting me with size and color changes. His genuine kindness and passion for his job shone through, offering great advice that made my shopping experience truly delightful. Highly recommend!
Sam Goh
It was a great shopping experience at COS. Elisa remembered my wife, even over the phone, and was looking forward to her return for a reserved item. Furthermore, it was service with a smile! 😃
She was cheerful and friendly, and her disposition alone justifies the COSt of shopping at COS, but of COS!
Will definitely be back!
Adelyn
This was my first visit, and enthralled by the many unique apparel on display, I picked a number of items and went to the fitting room to try them out. Staff member Syukur told me I could just enter any of the fitting rooms. It was fuss-free with no queues, and the fitting rooms were clean and spacious.
At one point, I wasn't sure about the style and fit, so I came out and sought help. Syukur cheerfully gave me some color recommendations and helped me get a few other items from the sales floor to try out.
Upon deciding which ones to purchase, I wanted to request new pieces, and he was very helpful in checking and retrieving them from the storeroom. Also, one of the dresses is uniquely intertwined, and I got a little confused about how to arrange it. He gladly showed me and even volunteered to help me pin it. Syukur held the item on a hanger, and I took a photo of the style to help me remember. He was very helpful and kind, and I must say that such a staff member is a gem!
Eunice Yap
I had a great shopping experience at COS, thanks to Sarah’s warm and attentive service. She offered help with a genuine smile, noticed I was juggling several pieces, and kindly brought them to the fitting room for me. When the checkout line started to build, she quickly opened a second counter to keep things moving. Thoughtful and proactive — she truly made the visit more enjoyable.
