FotoHub at Raffles City represents Singapore's premier destination for comprehensive photo printing and imaging solutions, serving as a multi-award winning company that uniquely provides services across all business levels from government to corporate and consumer markets. Located at 252 North Bridge Road #B1-44G within the iconic Raffles City Shopping Centre, this flagship location operates daily from 10:00am to 9:30pm, offering convenient access to professional photography services in Singapore's central business district. As the only imaging solutions company in Singapore serving B2G, B2B, and B2C markets, FotoHub has established itself as an industry leader through decades of innovation and commitment to quality excellence that consistently exceeds customer expectations.
The comprehensive service portfolio encompasses everything from traditional photo printing and digital passport photos to advanced offerings like video tape to DVD conversion, film processing and scanning, document printing, and photo restoration services. Customers can create personalized products including photobooks, greeting cards, FotoMug, HD Metal Prints, FotoPuzzle, and various custom gifts through their advanced in-house manufacturing capabilities. The store specializes in FotoID services, FotoReel, FotoStrips, and FotoMini products, while also offering professional solutions for corporate clients requiring high-volume printing and specialized imaging services. All orders undergo rigorous quality control procedures in their state-of-the-art facilities, ensuring that exceptional quality remains the standard rather than an expectation.
FotoHub Raffles City provides exceptional convenience with 1-hour express service for urgent printing needs, supported by a network of 6 wholly-owned retail locations across Singapore that ensure accessibility and reliability for customers island-wide. Professional consultation is available through [email protected] or +65 6969 0237, with experienced staff ready to assist with complex printing projects, corporate imaging solutions, and personalized product creation. Whether documenting special events, preserving precious memories, or creating professional marketing materials, FotoHub continues to leverage cutting-edge technology and artisan craftsmanship to deliver imaging solutions that help customers commemorate every picture-worthy moment with uncompromising quality and attention to detail.
On Saturday, October 26, 2024, I visited the store to determine the right print size for my frame. The long-haired lady initially appeared friendly, but her assistance was minimal and inauthentic. Rather than offering any guidance, she simply directed me to a size chart and mentioned a $1 charge for custom sizes. As the adjustments were minor, I told her I would do the trimming myself.
I eventually opted for a 6R print, but when the prints were ready, there was no support with trimming. When I asked to use the paper cutter to cut it myself, my request was denied, and I was only sarcastically offered scissors as an alternative. I was informed that any trimming service would now cost an additional $2 and no longer $1.
Overall, the experience was disappointing, with little to no support provided. Given the limited value added by the staff, automation might be a more efficient solution.
Positive Reviews
Vick
I want to compliment a staff member named May. She was attentive to my needs and requests. She is also detail-oriented and careful. I thank her for her help and professionalism. Thanks, May.
Ehan
The ladies there are all very friendly and helpful. They even provided free delivery service when our framed picture had defects. Thereafter, they also followed up with a phone call to make sure all was fine. Good after-sales service, well done! Will visit again if we want to print another picture.
Hui Ling
Initially, I was a little worried about going there to print some documents after seeing the previous reviews, but I had EXCELLENT service from a bob-haired lady in glasses. She had a few customers in the store and apologized to each one for the wait. She was expertly multi-tasking to serve all 4 of us at the same time. I needed to print a coloured document on my own paper, and she took the initiative to test out one for me first before I committed to the rest. I will surely be coming back for my other document or photo needs.
Johan
I would like to commend the lady on duty tonight. I didn't get her name, but she went out of her way to help me with some photos I needed. I really appreciate her help.
Jia Le
I was a bit lost on what to do, but both staff were very friendly and helpful throughout. Photos developed were also great! Looking forward to coming back again! Thank you!!🙏🏻 …
Lavanesh Swaminathan
Had a good experience at the Raffles City outlet of FotoHub when I went to get a passport photo taken. Service from May was swift, courteous, and professional.
Emma
The store has a multi-copier, laminator, and cutter. I wanted to copy and laminate my menu in a hurry. The lady assisted me with laminating and cutting. Her work was quick and great. Thank you so much for her excellent support.
Nicola Ann Tan
Dear FotoHub,
I would like to take a moment to express my heartfelt thanks and appreciation to Mr. Wai Keat, who recently helped me with a photo gift order.
He was incredibly helpful in expediting the process, and everything was handled smoothly and efficiently. Having previously interacted with Mr. Wai Keat, I would like to commend him for always being exceptionally polite, professional, and thoughtful in his service. It is clear that he genuinely cares about giving customers the best experience possible.
Employees like him really make a difference—not just in completing a transaction, but in making the entire experience positive and personal. I truly hope his efforts are recognised, as he is a wonderful example of service excellence and a great ambassador for FotoHub.
Please extend my gratitude to Mr. Wai Keat.
Wei Ling Chan
The staff are all so helpful, especially May! She is excellent in helping me design and work my orders. Fabulous customer service and excellent turnaround time !! Totally recommend !!!
Siti Soleha
I didn't get the name of the woman who helped me, but she helped me print many pages of documents and also take a passport photo. Thank you and keep up the good work.
Mary Audrey Beh
I would like to thank Miss Lilian, who made my day by doing her best to print my son’s passport picture the fastest she could. Thanks to her help, I did not miss my appointment at the Embassy. I’m very grateful for her professionalism and kindness.
Hwee Shan Ong
Lilian was extremely helpful and conscientious, even staying past her closing time to make sure we were happy with the pictures. We will definitely come back for future photo printing!
Tan Jia
Lilian from RC Foto Hub has excellent customer service. She is very patient with my demands and expectations and goes the extra mile to give me great satisfaction with my photos. Kudos to her!
Mandy Tan
I’ve been to this photo shop multiple times to create photo books, and every visit has been a great experience, thanks to May. She’s always patient, helpful, and goes the extra mile to make sure everything turns out perfect. Her service is consistent and professional, and I truly appreciate her support each time. Highly recommend this place for quality work and friendly service!
