Mei Mah
The Filipino store assistant needs to reflect on her customer service. I understand that COVID-19 has hit businesses hard, and store personnel are eager to serve foreign tourists for their dollars, but my experience today was deplorable. 1. Treat all customers with equal care. It was absurd that the store assistant served the Indonesian tourists who entered the store much later than me at their beck and call, but did not offer help or assistance to other local customers, who simply decided to leave the store instead. 2. Service those who are ready to pay first. Chopping your spot at the cashier counter while still shopping for more items in the store is unheard of. I was waiting to pay for my items at the counter, and the Filipino store assistant told the cashier to process the Indonesian tourists' items first, even though they had been selecting items non-stop for a good 20 minutes, with some items left at the counter. The cashier was at least kind enough to apologize, but what?! She had even seen me waiting to pay for quite a while, while she continued to go around with the tourists, but ignored me until the cashier came back to assist. I thought I was being most patient and polite with her, already leaving her to continue assisting others without interrupting her. 3. Service comes from a good heart, not for commissions and tips. Sure, the aforementioned tourists may be spending bigger bucks. I certainly don’t need to contribute to her commissions. I was happy to leave without a purchase once she treated me this way. It was ridiculous, to say the least. I hope other customers aren't treated this way ever.