Reviews for Jo Malone London, Raffles City Shopping Centre
Randall Ho
1
I am writing to express my disappointment with the service I received at your Raffles City store last week. I have always been a fan of Jo Malone products and have enjoyed the shopping experience in the past, but my recent visit was far from satisfactory.
When I entered the store, a staff member with blondish-brown hair and painted nails was there. Unfortunately, there was no greeting, no offer of assistance, and no engagement from him at all. I had to explore the scents myself, which took away from the typically enjoyable experience I associate with Jo Malone.
When I finally made my perfume choice, he simply packed my order without a smile, a thank you, or even asking if I was a CapitaLand member. This was, frankly, the worst shopping experience I’ve had in a while. The lack of basic courtesy and warmth left me feeling unwelcome and dissatisfied. It made me question whether the store would be better suited as a self-service establishment.
While I will continue to support Jo Malone, I won’t be visiting this outlet again.
I hope that this feedback will be taken seriously, as the level of service I received does not reflect the quality and reputation that Jo Malone is known for.
Poh Loh
5
I just wanted to take a moment to express my sincere appreciation for the exceptional service provided by Ms. Mariane Grace Garcia C. Your patience and thorough explanations about the product were incredibly helpful and made my experience truly enjoyable.
Thank you for going above and beyond to assist me. Your professionalism and kindness are truly commendable. Keep up the fantastic work!
Nick Tan
5
Staff member Mr. William was so nice and helpful in helping me decide which perfume to purchase. Thank you for the kind assistance and hospitality. Great service! I am very happy with my purchase.
CK Teo
5
I had a great experience thanks to Mariane’s top-notch service! I was unsure of which scent to go for, and she patiently guided me in choosing, giving good recommendations along the way. The post-sales services were also a delight, and being able to customise my bottle was a bonus. Thank you once again!
Ronald D'Mello
5
I recently had the pleasure of being assisted by Charmaine at Jo Malone in Raffles City Shopping Centre, and I can confidently say that her expertise and warm demeanor truly elevated my shopping experience.
From the moment I walked in, Charmaine greeted me with a welcoming smile and a genuine desire to help. She took the time to understand my preferences and guided me through the exquisite range of fragrances with patience and knowledge. Her enthusiasm for the brand was contagious, making exploring the products a delightful experience.
Charmaine's attention to detail and her ability to recommend tailored scents that suited my taste were impressive. She provided insightful information about the notes and inspirations behind each fragrance, making the selection process both fun and educational.
Moreover, her exceptional customer service skills were evident as she ensured that I felt valued and appreciated throughout my visit. Charmaine went above and beyond to create a memorable experience, and I left the store excited about my purchase and eager to return.
If you're looking for a truly personalized shopping experience at Jo Malone, I highly recommend seeking out Charmaine. She is a standout sales specialist who embodies the essence of excellent customer service.