Li Ling Chia
I’ve seen this coffee chain at several locations and was excited to finally try it. Unfortunately, the staff’s attitude was disappointing. I approached the counter to place my order because I wanted to use my eCapitaVoucher. However, when I told the male staff my order, he told me to just order at the kiosk. If a customer is already at the counter and the store isn’t busy, shouldn’t you just take the order? I honestly don’t get why that was an issue. I explained to him that I needed to order at the counter because I was using an eCapitaVoucher. Since it was my first time ordering at Kenangan Coffee, I wasn’t familiar with the menu, so I just said I wanted the All-Day Combo Set. The same male staff responded really quickly, and I couldn’t catch what he said. Then, a Malay female staff member came over and asked for my order again, so I repeated it. She mentioned there’s an All-Day Breakfast Set and a Bread Set or something like that. When I asked her what the difference was, I was shocked by her attitude. She just said, “Depends on what you order la,” with a look that made me feel like she thought I was dumb. I was honestly taken aback by this kind of service. I’ll never visit Kenangan Coffee again. To be honest, the coffee and pain au chocolat were just fine—nothing special. Definitely not worth putting up with that kind of attitude for.