I'm not sure if I'm writing this for the right location, but I visited the outlet today at One Raffles Place. The guy who took my order was nice, but there was another girl who was just handing out orders to people. She had a different attitude when she was handing out an order to a customer in front of me who obviously looked like a local, but her tone and attitude completely changed when she was handing out my order. On a constructive note, it would be great if the lady would change her attitude in the future, considering Singapore is a touristy place.
Lim Ah Ki
5
Nice tea, but be warned: it can take a long time. I waited almost 20 minutes for mine.
Keira Kamal
5
I was a bit hesitant to go here because of the reviews, but was pleasantly surprised by how nice the staff was! They were also fast, not sacrificing quality; it still tasted great. I will come back!
Mei Yun
1
I ordered Ovaltine with pearl but got aloe vera instead. I only realised it when I got home, which was very disappointing. The baristas were chitchatting loudly, which was probably why they messed up my order.
Lennon
5
"I had a great experience at KOI Thé Express @ Raffles City. Despite the restrictions on using a stupid voucher by FoodLine, the manager, Jerry, and staff were extremely accommodating. They went above and beyond to assist with my request for drinks and ensured everything was handled smoothly. The staff were also very friendly and always courteous, making the visit even more enjoyable. Excellent service overall—I’ll definitely be back!"
VeggieJalan
5
The staff are very good. I forgot to add pearls, which were added later (with an additional charge). Thanks for accommodating (special thanks to Jerry)! 😁 I was impressed by the service. 👍🏻
Andrea Pang
1
One of my orders was keyed in wrongly; that's fine. It must have been a miscommunication. What I cannot accept, however, is that when I just wanted to reconfirm my order with the staff member who made my drink, she rudely replied, “There, that one got milk, ah.” Yes, obviously I can see that, but I thought I ordered two milk teas. There was no need to be rude.
Christian Yip
1
Service was bad, staff was rude! There were 20 cups ahead, and I asked them to make 1 cup of bubble tea; they said I still needed to wait 20 minutes!
Shawn Ling
4
The usual quality from KOI and its outlets. I always found the tea taste here milder than I'd like, but I can see how it can cater to the preferences of some people. No queue here when I went, and service was prompt even without a self-ordering kiosk.
Peter Lee
5
I ❤️ love to drink Koi Wildflower Honey Green Tea. Your entire service is amazing. Thank you for your hospitality and service. I wish you a great week ahead.