L'OCCITANE at Raffles City represents Singapore's first eco concept boutique, located at #01-43A, 252 North Bridge Road, showcasing the brand's commitment to environmental sustainability and premium French beauty traditions. This innovative 835 square-foot store features the revolutionary "True Stories" concept, thoughtfully designed with over 80% recycled materials to create a bright, welcoming space that reflects L'OCCITANE's dedication to reducing waste while maintaining luxury standards. Operating daily from 10am-10pm, the boutique serves as a hub for L'OCCITANE's waste-reduction initiatives, including the Big Little Things recycling program for beauty empties and the Refill Fountain zero-plastic product refill service, allowing customers to replenish favorite shower products without new plastic packaging.
The store offers L'OCCITANE's complete range of award-winning natural skin, body, hair, and fragrance products inspired by Provence, France's pristine landscapes and traditional ingredients. Founded in 1976 by Olivier Baussan, the brand maintains its commitment to using 100% natural essential oils sourced exclusively from Provence, with all products formulated by experts and produced at eco-certified facilities in Manosque, France. The boutique's extensive collection includes signature hand creams, luxurious shower oils, botanical skincare treatments, and artisanal fragrances, all crafted with sustainable sourcing practices that foster long-term partnerships with local Provençal producers based on trust and environmental responsibility.
Located within Raffles City's premier retail environment with direct access to City Hall MRT stations, L'OCCITANE provides convenient shopping integration with dining and entertainment options throughout Singapore's central business district. The store's unique Refill Fountain service exemplifies the brand's environmental leadership, offering customers sustainable alternatives to traditional packaging while maintaining product quality and luxury experience. The combination of French heritage, sustainable practices, premium natural ingredients, and innovative eco-conscious retail design makes L'OCCITANE Raffles City an essential destination for conscious consumers seeking authentic Provençal beauty products that honor both traditional craftsmanship and contemporary environmental values in the heart of Singapore's bustling commercial center.
This was my first time coming here to recycle, and I was very disappointed with the customer service. I was attended by a staff member named Cherry, who was quite rude even though there were no other customers at the time. I tried to ask a few questions politely, but she responded with a bad attitude and was very dismissive.
Initially, I intended to shop or inquire more about other products like serums, etc., after recycling, but her attitude completely ruined my mood, and I just wanted to leave the store immediately.
This will definitely be my first and last visit. Very disappointed!
Shirley Tan
This is one of the empties we recycle regularly at L'Occitane's BIG LITTLE THINGS programme. We are not new to this and have recycled under this programme regularly, so we are familiar with the expectation to wash and dry our empties.
Let me recount the worst customer experience we had on Saturday, April 19, 2025, in the late morning at the L'Occitane outlet at Raffles City. We tried to recycle our empties, but the 2-3 staff at that outlet inspected every empty bottle and gave excuses like there were droplets, residue, or that the bottles were undersized. It left such a bitter taste, and I have never experienced such a lousy experience recycling empties compared to other shops like Clarins, Kiehl's, The Body Shop, and Innisfree.
In the end, we took our empties and business to the L'Occitane outlet at ION Orchard, where staff were more accommodating and patient in explaining the process and doing the examination of the empties with us. Otherwise, we will just give them to Clarins to recycle—where the beauty consultants are super helpful—or put them into ordinary recycling bins without any rewards or stamps.
Positive Reviews
Nadia Gloria
Great customer service provided by Cherry at the Raffles Branch. She was very helpful and knowledgeable about beauty and hair care products. We’ll be back soon.
Durga Darshana
Cherry and Erica were very helpful with our exchange request. They provided very good customer service and were very friendly. Will definitely return.
Isabelle Low
Cherry is very professional, and I had a great experience at the Raffles City outlet. She is kind and knowledgeable about every product. Keep it up! :)
Annie
Enjoyed my shopping experience today at this branch. Li Qi is very friendly, helpful and knowledgeable. Thank you for your help today! She’s the reason I would return for other products.
Heng Nat
I had an amazing experience at L'Occitane, thanks to Winnie! Her deep knowledge of the products was impressive—she listened carefully to my needs and recommended the perfect skincare items for me. What also stood out was her patience in teaching me how to apply them correctly, ensuring I got the most out of my purchase.
Winnie’s professionalism, warmth, and dedication made my visit truly enjoyable. She goes above and beyond to provide personalized care, and I highly appreciate her expertise. If you’re looking for tailored recommendations and a wonderful shopping experience, Winnie is the one to ask for!
Thank you, Winnie and L'Occitane Raffles City—I’ll definitely be back!
Kai Cai
Cute pop-up store at Raffles City. Reservations can be made on the spot. The flow was smooth, and the instructions were simple to follow. The whole experience was interesting, and I learned a little more about the brand. They shared details about the almond shower oil and the resilience flower. I collected a sample, and the staff were very friendly.
Mei Wong
Cherry was very helpful in showing us how to use the product and demoing how to apply it. She was very patient in answering all of our questions, went out of her way to educate us, and told us about the promotions.
Shen Xuan Hwee
Cherry is a great beauty advisor! She has a lot of knowledge about the products here and took care of my queries with a lot of patience. Thank you! I will recommend coming here and asking her for any skincare advice.
Zaki
Here's an edited version:
Quite a lovely and interesting experience in this pop-up exhibition and marketing space. They guide you through the process of making their products sustainably, using super Instagrammable art to draw you in. You can test their products and receive free samples afterwards. It's a really good experience to bring anyone here.
Tan Alton
Thank you, Erica and LiQi! I definitely made the right choice coming in today for small gifts!
Ryan Lin
A very pleasant scalp analysis experience with L’occitane at Raffles City. Li Qi was very friendly and knowledgeable about their hair care products. After learning that I have buildup on my scalp, I will definitely try the scalp scrub from L’occitane in the future.
Joanna Khoo
At first, I wasn’t planning to buy anything, but because of Erica’s sincerity and honesty, I decided to go ahead with the purchase. It was completely because of her—her good character, excellent service, and warm smile. I also want to thank her for the wonderful scalp treatment she provided. Erica is truly a gem, and I hope the company recognizes and appreciates her great work.
Jaslyn Chen
I had a free scalp analysis with Erica. She was patient and explained my scalp condition in depth. Most importantly, there was zero judgment, and she wasn't pushy at all. She then recommended the ideal shampoo for my scalp and gave detailed instructions on how to use it. Not all staff these days bother to go the extra mile, but the staff in this outlet are stunningly professional.
