Location: Level B1, Unit Number #B1-39/40
Quality products and services
Kiehl's at Raffles City represents the pinnacle of luxury skincare retail, bringing 171 years of apothecary expertise from New York City to Singapore's premier shopping district through an innovative "Store of Tomorrow" concept that elevates traditional beauty retail into an immersive wellness experience. Located within Raffles City Shopping Centre at 252 North Bridge Road, this flagship location showcases Kiehl's commitment to personalized skincare through cutting-edge technology, professional consultation services, and comprehensive treatment options that transform routine beauty shopping into educational skincare journeys. The store's design inspiration draws from the vibrancy of New York City while incorporating advanced assessment tools and treatment facilities that position it as Singapore's premier destination for luxury skincare and professional beauty consultation services.
The comprehensive service portfolio includes complimentary deep skin analysis using Kiehl's Derma Reader Pro Devices, personalized skincare consultations with certified Skin Pros at the dedicated Skincare Academy Bay, and revolutionary in-store facial treatment services featuring comfortable reclining chairs and professional-grade equipment. The extensive product range encompasses Kiehl's complete collection of cleansers, moisturizers, masks, specialized repair treatments, body care products, and premium haircare formulations, all available alongside exclusive gift-with-purchase promotions and loyalty rewards through the Kiehl's Rewards program. The store's facial treatment cabin represents Kiehl's first introduction of professional skincare services in Singapore, offering healthy skin treatments that complement retail purchases with therapeutic experiences.
Operating within Raffles City's exceptional retail environment with direct connectivity to City Hall MRT station and comprehensive public transport access, Kiehl's provides convenient luxury skincare access for both local residents and international visitors exploring Singapore's beauty landscape. Current promotions include travel-size gift collections with qualifying purchases and exclusive full-size product bonuses that provide exceptional value for skincare investment. The store's integration of advanced consultation technology, professional treatment services, and comprehensive product selection creates a holistic beauty destination that serves discerning customers seeking authentic luxury skincare experiences backed by scientific expertise and personalized attention in the heart of Singapore's most prestigious shopping district.
Based on 15 reviews
Out of 162 shops
Not enough ratings
Sharon Tan
Here's the edited review: I have been a Kiehl's user for a couple of years. But recently, it has been difficult to obtain samples (except for a few types) due to "no stock," even with purchase.
Tan Evan
The most unfriendly branch in Singapore. After-sales service is terrible. I bought a few items last week and brought back some empty bottles to support the recycling program. However, the ladies in the store refused to accept the bottles and asked us to wash them before handing them over, which we are allowed to do in other branches. We ended up throwing the empty bottles in the trash. This completely defeats the whole purpose of recycling.
Conrad Joshua Lee
I went for Kiehl's "Healthy Skin Analysis - Advanced" today. Although I made an appointment for it, the staff member said I could only do "a quick one." I said I was okay to wait and went back after 30 minutes. I have to say that the entire experience was completely disappointing. The same staff member assisted me. Sure, the scanning and imaging were done, which took less than 5 minutes. He then showed me the results without much explanation. I asked if that was all or if he recommended any product. He showed me a bunch of products that I could use for a basic skincare routine (which I was already doing). There was no explanation of why those particular products were recommended, nor any offer to let me try them. It felt like he didn't want to assist me in the first place (I'm not sure if it was because I was casually dressed). Or perhaps, he didn't think I would buy anything. But I really wanted to buy something. In the end, I bought a bunch of skincare products from Sephora, where the staff answered all my questions.
Alice Lim
Johnson is very helpful and experienced! Love how genuine he is! Thank you for the freebies!
Christine Mei
Served by Johnson, who was really friendly and very detailed in his explanation of Kiehl’s products. He also gave personalised recommendations based on my skin requirements.
Ee Zhou
Friendly and good service. Johnson was very knowledgeable and recommended suitable products for us👍 Thanks a lot!
Jun Xiang Yap (Isaac Yap)
Johnson is a friendly guy with great customer service. He provided great **recommendations** for my skin and needs. With a nice demeanor, he gave me a comfortable experience at Kiehl's. Please keep up the great work❤️
Tan Kang Yao
Had a pleasant first-time purchase at this Raffles City outlet, served by Johnson, Mika, and ChiaFang. The entire store ambience is so lovely and welcoming that I felt warm just by entering. I asked about my concern for my dry skin and was recommended the Ultra Facial Cream and the Hydro-Plumping Serum Concentrate. I've noticed the results and I'm glad that I followed the recommendations given by the in-store staff. Kudos to this team at Raffles City.
Andrea Choi
Very friendly service, we found what we needed, got some gifts, and lots of samples!
Louis Cheong
Johnson, I just wanted to take a moment to appreciate your incredible expertise and kindness. Your knowledge as a skin consultant at Kiehl’s is truly impressive, and the way you take the time to understand and recommend the best products is amazing.
Jimmy Tan
Really appreciate Johnson for taking the time to do a skin analysis for me and to recommend a skincare routine that fits my skin. So friendly and generous with the samples too!
Goh Ting Lei
Thanks, Johnson, for the thorough skin analysis and personalized skincare recommendations. Your friendly attitude and generosity with the product and samples made the experience even better!
Yeo Min Vanessa
Was served by Johnson, and he was very professional. He discussed my skin condition and routine, and recommended products that suit my skin. My skin improved after a month! Thank you for your wonderful service!
Mandy Loh
I recently visited Kiehl's and had a great experience with Johnson. He was very friendly and greeted me with a warm smile. He listened to what I needed and provided excellent recommendations. His knowledge about the products helped me make an informed decision. Even when I had a concern about a product, he patiently explained everything and ensured I was satisfied. The entire process was smooth and enjoyable. I highly recommend Johnson for anyone shopping at the Raffles City Kiehl's store!
Tong Yu Ming
Visited Kiehl’s for skincare advice. The shop has a nice, clean aesthetic vibe, which was quite appealing. I was greeted by friendly staff, and the person who attended to me was very knowledgeable about skincare. She even did a skin analysis for me. She then recommended the type of products I should use and talked to me about the ingredients. It was a stress-free, relaxing shopping experience.
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