Reviews for LOCCITANE - Raffles City

Tan Alton

August 18, 2025

5

Thank you, Erica and LiQi! I definitely made the right choice coming in today for small gifts!

Ryan Lin

August 18, 2025

5

A very pleasant scalp analysis experience with L’occitane at Raffles City. Li Qi was very friendly and knowledgeable about their hair care products. After learning that I have buildup on my scalp, I will definitely try the scalp scrub from L’occitane in the future.

Shirley Tan

August 18, 2025

1

This is one of the empties we recycle regularly at L'Occitane's BIG LITTLE THINGS programme. We are not new to this and have recycled under this programme regularly, so we are familiar with the expectation to wash and dry our empties. Let me recount the worst customer experience we had on Saturday, April 19, 2025, in the late morning at the L'Occitane outlet at Raffles City. We tried to recycle our empties, but the 2-3 staff at that outlet inspected every empty bottle and gave excuses like there were droplets, residue, or that the bottles were undersized. It left such a bitter taste, and I have never experienced such a lousy experience recycling empties compared to other shops like Clarins, Kiehl's, The Body Shop, and Innisfree. In the end, we took our empties and business to the L'Occitane outlet at ION Orchard, where staff were more accommodating and patient in explaining the process and doing the examination of the empties with us. Otherwise, we will just give them to Clarins to recycle—where the beauty consultants are super helpful—or put them into ordinary recycling bins without any rewards or stamps.

Joanna Khoo

August 18, 2025

5

At first, I wasn’t planning to buy anything, but because of Erica’s sincerity and honesty, I decided to go ahead with the purchase. It was completely because of her—her good character, excellent service, and warm smile. I also want to thank her for the wonderful scalp treatment she provided. Erica is truly a gem, and I hope the company recognizes and appreciates her great work.

Jaslyn Chen

August 18, 2025

5

I had a free scalp analysis with Erica. She was patient and explained my scalp condition in depth. Most importantly, there was zero judgment, and she wasn't pushy at all. She then recommended the ideal shampoo for my scalp and gave detailed instructions on how to use it. Not all staff these days bother to go the extra mile, but the staff in this outlet are stunningly professional.