Tina Mather
Got the essential oil “frankincense” and found out that there **was** no fragrance even after doubling the quantity recommended on the packaging. Complete waste!
Welcome to Raffles City Shopping Centre! Latest News
The entrance of Lemongrass House, a shop filled with natural products and skincare.
1 / 22
The entrance of Lemo...
Interior of a shop f...
The entrance to Lemo...
The storefront windo...
Lion dance performan...
Lemongrass House sho...
Close-up of Lemongra...
Shelves filled with...
Bottles of massage a...
A wooden shelf displ...
A display of colorfu...
A film crew records...
The entrance of Lemo...
The Lemongrass House...
The storefront of Le...
A robot with a scree...
A sign listing retai...
The Lemongrass House...
The exterior of a Le...
Lion dance performan...
Interior view of Lem...
A bottle of Lemongra...
Lemongrass House
health
Beauty & Spa
Location: Level 3, Unit Number #03-07A
Quality products and services
Lemongrass House at Raffles City Singapore brings the art of natural, handmade spa and beauty products to the heart of Singapore's premier shopping destination, representing over 25 years of commitment to pure, environmentally conscious luxury. Founded in 1996 by Bobby and Palita Duchowny in Bangkok's famous Chatuchak Weekend Market, Lemongrass House has evolved from humble beginnings to become a global leader in handcrafted spa products, now operating over 40 retail outlets across 12 countries with distribution in more than 30 nations worldwide. Located within Raffles City Shopping Centre, this boutique showcases over 1,200 different spa and body care products, all meticulously handcrafted one kilogram at a time by skilled artisans who take pride in their workmanship and commitment to natural beauty solutions.
The comprehensive product range encompasses luxury skincare, indulgent bath products, and aromatic home fragrances, all created using only the freshest and most natural ingredients sourced from safe, renewable resources. Every formula reflects Lemongrass House's deeply rooted environmental commitment, containing no animal ingredients and never tested on animals, while avoiding long-winded chemicals in favor of pure, natural botanical extracts and essential oils. The store features an extensive collection including moisturizing creams, cleansing products, bath salts, massage oils, candles, and aromatherapy items, each crafted in small batches to ensure maximum freshness and potency. The signature lemongrass scent, along with other exotic fragrances inspired by Southeast Asian botanicals, creates a sensory journey that transports customers to tropical spa destinations while providing genuine therapeutic benefits for both body and mind.
Operating daily from 10:00 AM to 10:00 PM within Raffles City's vibrant retail environment, Lemongrass House offers customers the opportunity to experience authentic handmade luxury in the heart of Singapore's civic district. The store's convenient location, easily accessible via City Hall MRT station, attracts both local wellness enthusiasts and international visitors seeking genuine natural spa products as gifts or personal indulgences. Knowledgeable staff members provide expert guidance on product selection, explaining the benefits of natural ingredients and helping customers create personalized spa experiences at home. As part of Raffles City's diverse lifestyle offerings, Lemongrass House contributes to the mall's reputation as a destination where natural luxury meets urban convenience, offering customers access to authentic handmade spa products that represent the perfect marriage of traditional craftsmanship, environmental responsibility, and contemporary luxury lifestyle expectations.
Operating Hours
Closed
Opens in 4h 54m
Monday
10 AM - 9:30 PM
Tuesday
10 AM - 9:30 PM
Wednesday
10 AM - 9:30 PM
Thursday
10 AM - 9:30 PM
Friday
10 AM - 9:30 PM
Saturday
10 AM - 9:30 PM
Sunday
(Today)
10 AM - 9:30 PM
Overall Rating
3.7
/
5
Based on 15 reviews
Mall Ranking
#101
Out of 162 shops
Category Ranking
Not enough ratings
Negative Reviews
Eng Kee
Their jojoba oil does not solidify under 10 degrees, tested by putting it in my freezer. Hence, it's not pure jojoba, probably mixed with other oils.
Wen Chong Zheng
I went in with my friends to check out a specific smell I saw from the display outside. I was so excited and curious when I went in. The salesperson was on her handphone, and then looked at us without any greeting. I asked her if I could smell the Eucalyptus reeds. She didn't even say hi and just pointed to the wall where I had to find the fragrance myself. Oh well. Guess we didn't look like a good fit for buying from this shop.
Hana
I stepped into the shop at 8:30 PM on February 6th, 2024. The sales lady just sat still at the cashier, looking somewhere but not at me, the customer, at all. There was no greeting, no smiling face. She treated me as if I were invisible. When I went forward to the essential oils and opened a tester, she still never cared to look at me and never cared to offer her help. Then I asked her about a very strong smell in the shop, as I couldn't smell the essential oil I wanted to try at all. She gave me a "none of your business" kind of look and never said anything. And I told her it was too strong and made the tester scentless after I tried it. She gave me a "who cares" kind of look and said she had just sprayed peppermint, asking if I was looking for anything. I asked her if the shop was closing soon. She said yes. And my watch showed 8:35 PM. What amazing sales staff the shop has!
Alfred Kwan
Here are a few options, choose the one that best fits the desired level of formality: **Option 1 (Slightly more formal, clearer flow):** "Product is okay. My kid has used this baby powder for some time, but the lady at the counter was quite rude, which made for an unpleasant experience in the store." **Option 2 (Closer to original structure, minimal changes):** "Product is okay; my kid has used this baby powder for some time, but the lady at the counter was quite rude, making for an unpleasant experience in the store." **Key changes made and why:** * **"for sometimes"** changed to **"for some time"**: Corrects the idiom for duration. * **"in the counter"** changed to **"at the counter"**: Correct preposition for location. * **"made unpleasant experience"** changed to **"made for an unpleasant experience"** or **"making for an unpleasant experience"**: Adds necessary articles and prepositions for grammatical correctness and clarity. * **"in store"** changed to **"in the store"**: Adds the definite article for natural phrasing. * **"is quite rude"** changed to **"was quite rude"**: Past tense aligns better with "made for an unpleasant experience." * **Semicolon/Period:** Adjusted for better sentence separation between the product review and the service complaint. Option 1 uses a period for clearer separation, Option 2 keeps the semicolon but improves the flow of the second clause.
Positive Reviews
Lester Chwa
My mother likes the lemongrass spray.
Mary Koh Rui Si
I needed essential oils. They were very expensive.
Rajiv Sharma
Best place to buy organic bed spray, perfumes, and room spray.
Kenneth Seow
Online purchases are available, while the showroom is for us to confirm the fragrance we like personally. Membership is linked to our mobile number. I've been a member since 2010. Information on seasonal promotions is also available on Facebook. With kids around, I mainly just drip a few drops of the essential oil on Hinoki Aroma Balls (or equivalent) and throw them inside drawers and bags, pillows and bolsters, or collars and sleeves. I also use 10 drops on a glass of water, which allows natural evaporation through room temperature, just as we see a glass of water inside those window displays for jewelry. Pure essential oils enable us to mix and get the personal fragrance we like, which is equivalent to the process of producing perfume but without adding any alcohol. I first came across aromatherapy back in the 90s during window shopping, but it wasn't until the 2000s that I gained a better understanding of the benefits of each essential oil. You may also view diagrams, consolidated with the best of my knowledge, on the benefits of each different essential oil, uploaded to both Jacob Ballas Children's Garden and Far East Organisation Children's Garden on Google Maps.
Kai Kian Tan
Wide variety of products and excellent customer service. A great shopping experience.
Cindy Doris Tan
Love the Rosa Multiflora essential oil!! 🩷🩷 And enjoy the friendly service provided by Jes!! 👍😃❤️❤️
Alina Lobo Gonsalves
Nice shops with good products. Shop assistant Jes was nice and helpful. I’ll definitely return.
Tay Guan Seng
I bought Lemongrass Aromatic Room & Pillow Spray (120ml) on 5/2/24 for $20 at Raffles City. I used to have one bottle that I bought from Liang Court.
Carl Tan
I have bought a 500ml Lemongrass room spray, and 100ml each of Lemongrass and Pomelo Peppermint essential oils for my birthday month promotion. They cost $534.56 after a 20% discount, and I was served by the friendly and knowledgeable Jes. Wild Mint essential oil is out of stock, so she helped me record my delivery details for when it's back in stock, which is expected in about four weeks. It's a delightful experience every time I visit this Lemongrass store. 🤗☺️
Cara Chong
Lemongrass House has some of the best lavender and rose shower gels locally. The sales staff I encountered on each visit are chatty, friendly, and knowledgeable about their products. They are able to make suggestions on product choices based on your preferences, which is a knowledge 'must' in this line of work. Kudos to their service etiquette. Keep it up!
Write a Review
Photo Gallery
22 photos