Raymond Wee
I was at the Raffles City branch today and asked for directions to the toiletries section. The salesperson who was manning a coffee counter wasn't sure where it was. But what he finally said really surprised me. He said, 'not all M&S outlets sell toiletries'. Not satisfied, I went throughout the store and finally found what I was looking for. Is this a problem concerning attitude, or lack of store training and product knowledge?