Marks & Spencer at Raffles City stands as one of Singapore's premier British department stores, bringing over a century of retail excellence and quality merchandise to the heart of Singapore's Central Business District. Located at 252 North Bridge Road #B1-44E, this flagship 14,000 square feet store reopened in a revamped format that showcases the very best of Marks & Spencer's offerings after a significant renovation that enhanced both product selection and customer experience. As a leading British retailer renowned for quality, great value food, clothing, and homeware, the Raffles City location serves as a comprehensive lifestyle destination within one of Singapore's most prestigious integrated developments designed by renowned architect I.M. Pei and managed by CapitaLand.
The store features multiple specialized departments including Women's fashion, intimate Lingerie collections, Men's clothing, comprehensive Beauty sections, and an innovative Foodhall that brings together stylish clothing and home products with exceptional food offerings. Marks & Spencer's commitment to quality merchandise encompasses essential everyday items, trusted value products suitable for the whole family, and distinctive British food specialties that cannot be found elsewhere in Singapore. The revamped store emphasizes both traditional British retail excellence and contemporary shopping convenience, with particular attention to their food section that offers a wide range of British specialties, biscuits, and gourmet items that cater to both expatriate customers missing home flavors and Singaporeans interested in authentic British products.
Operating daily from 10:00 AM to 10:00 PM within Raffles City's premier retail environment, Marks & Spencer benefits from the mall's strategic location in Singapore's business and cultural district, surrounded by over 200 specialty shops, international fashion labels, luxury brands, and diverse dining options. The store's position within this five-floor retail complex ensures high visibility and accessibility for both business professionals and tourists exploring Singapore's central area. Customer reviews consistently praise the store's quality merchandise, excellent food selection, and comprehensive product range that makes it a reliable destination for both everyday necessities and special purchases. The store's combination of British retail heritage, quality products, and convenient central location has established it as a trusted shopping destination for discerning customers seeking reliable quality and distinctive merchandise in Singapore's competitive retail landscape.
I waited for a cappuccino for 15 minutes. Initially, no one was at the counter. Then, an Indian girl approached (I mention her nationality because I didn't catch her name) when there were already three of us waiting. She tried to take the first order but failed. She called the manager, and he was really nice. But once he left, she went back to her own style, leaving the counter once or twice more. And that's not even talking about the cappuccino itself, which was basically coffee with hot milk, not even close to having foam. I even checked it when I received it. This was around 2:30 PM.
Fadzilah Hani
Unfortunately, service standards have dropped after they installed the self-service payment kiosks. I spent so much time trying to hunt for assistance. The service staff appeared stressed and stretched, and were also unfamiliar with the kiosk functions.
Raymond Wee
I was at the Raffles City branch today and asked for directions to the toiletries section. The salesperson who was manning a coffee counter wasn't sure where it was. But what he finally said really surprised me. He said, 'not all M&S outlets sell toiletries'. Not satisfied, I went throughout the store and finally found what I was looking for. Is this a problem concerning attitude, or lack of store training and product knowledge?
Positive Reviews
Yeo Holdings
A well-stocked, one-stop station to get your coffee, pastries, pastas, pizzas, chips, biscuits, shampoo, lotions, and clothing.
Marge
Love this shop. Great variety of clothes, good quality, and good prices. The cafe is also recommended. Enjoyed the Victoria Sandwich (cake).
Ann Sik
There's lots to see. They offer a wide range of food and clothing. Wandering through here is always nice.
Ellie
This is a spacious Marks & Spencer outlet that has a bakery section. It offers a wide range of items, from clothes, snacks, fresh produce, and more. The staff were very nice and friendly as well. Getting to this outlet is quite easy and convenient as it is nearby Bras Basah MRT and the Raffles Hotel Bus Stop. This is definitely a good Marks & Spencer outlet!
CT Liao
The Chinese New Year promotion for the "Belgian Collection Biscuits" is a really good deal: Buy one, get the second one at 50% off.
The Belgian Collection 1KG has two layers of biscuits inside.
But this outlet's air conditioning is very strong.
Chin Yee Goh
I went shopping at M&S Raffles City Shopping Mall on April 12th at about 2:30 PM and would like to compliment Marlinda for her excellent service.
I was trying to locate a pair of jeans that was on display on a mannequin but had an issue locating it.
Marlinda was kind in assisting me and checking for the size I wanted with other branches, as it was not available at this store.
At first, I was skeptical about approaching her as she was really busy arranging the store display, but I eventually did after looking around.
I really like shopping here as I noticed the retail service staff here are very approachable and kind to assist.
Thank you once again, Marlinda, for the excellent service, as well as Nuri and team for the wonderful shopping experience. 😀
Louis Lau
This is a newly renovated Marks & Spencer outlet at the basement of Raffles City Shopping Mall. It is conveniently located beside City Hall MRT Station. In terms of products, they have many different types of fresh ingredients and easy-to-prepare meals, as well as cakes, biscuits, pastries, drinks, etc. It's worth checking out if you're in the area.
Rodney Lim
Nice place to shop for good food and quality clothing. They have nice **shopping** ambiance and very friendly staff! Always a joy to shop here.
Lee Wei Fei
Marks and Spencer is located on Basement 1, in a corner. There are many Christmas gifts, food, and festive season greetings available. The place carries clothing, food, decorations, and much more. A nice, big space to walk around and shop. Snacks such as palmiers and condiments are also available.
Tamara Thia
Limited stock, but okay. Maps ran me around in circles. I don't know why Maps was trying to tell me I had a 1.4 km walk from my location at Raffles City to where Marks & Spencer was downstairs below me, just a 2-minute walk away in Raffles City! No matter what I did, I couldn't shake this Maps 'tic,' and as we all know, this happens quite a lot. As it turned out, the store was just downstairs, but even the Raffles City directory said Marks & Sparks wasn't in the building, which is very odd... even odder! As I say, this is quite a small Marks & Sparks on one floor, but it has a decent range of food and beverage, as well as clothing for men, women, and children. Pleasant staff.
Yi Fen
M&S tiramisu is still my sought-after favorite snack.
Compared to some tiramisus I've tried from cafes, some are sponge cake coated with mousse and coffee powder. Others are filled with 90% mousse and a super thin layer of biscuit sponge, topped with coffee powder, which is absolute rubbish.
I was skeptical to buy this M&S tiramisu initially when I saw the packaging from the sides (as shared in the photo) – it looked like it had super loads of mousse and was very creamy, right?
I decided to give it a try since I had been purchasing M&S tiramisu previously, though in different packaging. M&S food quality has so far been good, trusting that I wouldn't be paying for empty mousse.
The alcohol was not overpowering; the biscuit layer had good thickness; the mousse was thin; and it was not overly creamy. (The photo shows the actual sides of the cake after cutting.) M&S has not disappointed me. 😄
Indeed, quality tiramisu can still be found at M&S Raffles; my craving was fixed! The price point is affordable for the portion and quality.
Flora Leow
Marks and Spencer at Raffles City Shopping Centre is one of my favourite stores to shop at for biscuits and other personal items.
They are purveyors of quality merchandise, and I always go to them for cookies, biscuits, and other food items.
They also have a wide range of clothing and lifestyle items. Their ladies' court shoes are made of quality leather, and I have a pair that is very comfortable. I also get lingerie items from them.
