I was feeling very sick and feverish, and all I saw was that they prioritized VAC and some healthier-looking people. Don't they care about the truly sick patient first?
The Indian doctor was terrible: no tests, no good advice. An emotionless doctor. They should quit their job.
Overall, the service was -99/10. Please don't come here.
I will never return to this joke of a clinic.
P.S. Only the nurses were good (Nurses: 10/10).
Update: Still not recovered. Rubbish.
Jerry Ng
1
Appointment at 9:30 AM for vaccination. Registered at the kiosk at 9:20 but waited until after 10 AM just for a jab. Terrible efficiency.
But the Malay staff is very nice and tried to expedite this.
Ting Ting Guo
5
Due to my mastitis, I came to Raffle Medical Clinic to see Dr. Santharuby to get a referral letter. After she assessed my condition, she was quite concerned about my situation and contacted the breast center consultant, ordered a blood test and ultrasound for me. To ensure that I was able to see the consultant doctor, she kept calling the radiologist staff to check for updates on the results and helped me to book an appointment with the specialist clinic. In summary, she is the kind of doctor I will look for when I am not feeling well.
Parker Phua
1
Would also give 0 stars if possible. I made an appointment for 10 am and arrived on time, but waited at least two hours to start the health screening, which took only about 10 minutes. After completing half of the check, I was told to come back after their lunch break for the second half. I returned at 2 pm and started an interminable wait AGAIN. For a health check that takes less than 30 minutes, I've already been stuck in Raffles City for over four hours and counting. Not how I was planning to spend my day on leave.
Catherine Lim
1
Here's the lightly edited review:
0 stars if I could.
Making an appointment is useless; they don’t honour your time.
You register using a tablet, but you still have to go up to the staff to ask when you’d be called. Only then do they process your registration and do something about it.
Believe the previous reviews. Nothing has changed since.
Chee Wee
2
Really poor service from the counter staff. I came in at 8:30 AM as per my appointment. I was told to sit down and that the counter staff would call me. I had to keep following up every 15 minutes before they properly registered me and issued me a ticket. I also had to keep following up on when my blood test would be and when the next vaccine would be. This was very unprofessional.
The app was misleading too. I bought a vaccination package, but the doctor said I had to take a blood test first before they could determine what vaccinations to give. Why sell the vaccine package in the app without a doctor's appointment in the first place?
Eugene Ng
2
Too few doctors, too many patients, very long wait times.
They open at 8:30 AM and accept appointments for 8:30 AM. But on the day I was there, the lone doctor only started seeing patients at 9:00 AM. At that time there were 15 people in the waiting room.
Edit: A nurse eventually attended to me after I had waited for an hour, so the full load of 15 would not have been on the lone doctor. And the nurse was courteous and pleasant. But the 2-star review remains for the long wait.
Yvonne Loh Li
1
Operating hours are listed to close at 5:30 PM. I reached at 5:10 PM, but the nurse rejected my check-up request and blamed me for coming so late. I really don't understand. And how rude for the SG service industry.
Jianhong Goh
1
Arrived at 9:30 AM for a health screening appointment. Waited until 1:30 PM for blood tests, all while fasting since 6 PM the night before. The clinic was disgustingly and woefully understaffed. I will never engage with Raffles Medical again.
Edit: Yes, I filled in your feedback form and received zero replies after a week. It has been 8 weeks since I had the checkup, and I still have not received my medical report. Avoid this company at all costs for your health screening needs.