Secret Garden at Raffles City represents Singapore's premier destination for sophisticated floral artistry and design, bringing over two decades of passion for exceptional floral arrangements to one of the island's most prestigious shopping destinations since 1999. Founded by Jaslyn, whose lifelong love for flowers and floral design inspired the creation of this unique studio, Secret Garden was incorporated in 2007 with a mission to push the boundaries of floral design while returning to the fundamentals of spreading love through thoughtful, elegant arrangements. Located at 252 North Bridge Road #B1-44J within Raffles City's luxury retail environment, this distinguished floral design studio offers sophistication and elegance that suits all tastes while maintaining the artistic integrity that has established Secret Garden as a leader in Singapore's premium floral industry.
The comprehensive service portfolio encompasses bespoke floral arrangements for all occasions, from intimate personal celebrations to grand corporate events, each designed with meticulous attention to detail and artistic vision that reflects contemporary floral design trends while honoring traditional flower arranging principles. Secret Garden's team of skilled floral artists creates custom arrangements that capture individual preferences and occasion requirements, utilizing premium flowers sourced from trusted suppliers to ensure freshness, quality, and longevity that exceed client expectations. The studio specializes in wedding arrangements, corporate installations, sympathy tributes, and celebration centerpieces, each crafted with the thoughtful consideration and creative expertise that transforms simple flowers into meaningful expressions of emotion, beauty, and celebration.
Operating Monday-Friday from 10am to 10pm and Saturday-Sunday with public holidays from 10am to 9pm, Secret Garden maintains convenient hours that accommodate both planned orders and spontaneous floral needs throughout extended shopping periods. Contact information is available at +65 6100 0177 or +65 6337 2520 for consultations, custom orders, and delivery arrangements that ensure perfect timing for special occasions and events. With Raffles City's reputation as a luxury shopping destination housing over 200 specialty shops and Secret Garden's commitment to pushing floral design boundaries, this distinguished studio continues to serve Singapore's discerning clientele who appreciate the artistry, quality, and emotional significance that exceptional floral design brings to life's most important moments and everyday beauty enhancement.
A very unfriendly florist attended to me yesterday, May 17th, late afternoon. I needed a bouquet urgently for a shoot, and instead of recommending flowers, she was not helpful at all. I wanted to have a ribbon tied around the chosen flower stalks, and there were clearly a bunch of ribbons at the back, but she just shot me down with a blunt “no, we don’t sell ribbons,” leaving me with bare flower stalks, simply scotch-taped. Even with whatever SOPs you may have, speaking more kindly, trying to understand why I needed the flowers, and giving me alternatives to make it look more presentable would be the bare minimum service I thought a florist could provide??? If I weren't already anxious and in need of a last-minute bouquet, I would have walked out of there given such customer service.
Elsie Tong
I have to complain about this shop; their service is so poor! The local Chinese sales girl's attitude was unbelievably terrible. I called them to recommend that they please remind customers who buy chrysanthemums next time, as this type of flower is meant for the deceased, not for living people. It's bad Feng Shui and has a negative meaning when sending chrysanthemums to living people. This was good advice for them to improve their service standard. But the sales girl kept saying it wasn't their fault. She said local people like this flower. I think she said this because she heard my accent was foreign. I told her I just suggested that they please remind customers next time that this kind of flower means death, means ending. But the sales girl again said this wasn't their fault. I kept telling the girl, "I'm just commenting to you guys." I couldn't believe that the sales girl in the end said, "Let the flower sacrifice your love then!" What ridiculous, crazy words she said to me! I was shocked! Such a bad attitude! Such a rude girl! She shouldn't curse customers after a complaint. Service staff should listen to customers instead of behaving so rudely. I felt so sad and angry, and very, very disappointed with this incident. Such a bad shopping experience in my entire life! 😫🥵😡😓😰😱
Kian
The saleswoman (I guess the owner) has an attitude that's very patronizing. If you cannot state precisely what you want, as if you were an expert, you will get a very cold, despising gaze from her! Also, I felt the same pressure I get in Subway. Sometimes we need to be advised or to take time to think and choose, but she shows her displeasure!
If it were not for my urgent needs for someone's birthday, I definitely would not have used her services.
GENG, XUEYING
I bought a small toy from this flower shop and asked if I could buy just a sheet of wrapping paper and some ribbon. The staff refused and responded somewhat curtly, which left me feeling unwelcome. However, they did suggest I try the print shop next door for packaging, which was helpful. I appreciate the suggestion, but overall the customer service could have been more polite and accommodating.
Positive Reviews
Joanna Ng
This is my 4th purchase from Secret Garden Florist, and I must say that their customer service is excellent! The first two purchases were for a sad event (wreaths). The next two were for a happy occasion (shop opening). Each time I engaged their service, they were attentive to details and very helpful. Each arrangement they did was beautiful.
Jenny, Irene, and Adeline are superb in their customer service, and it’s exactly the reason why I keep coming back over the years. I’m very pleased with Secret Garden Florist and would recommend it to others!
Noelle Chew
Bought a bouquet for my best friend and **received** incredible customer service. Thank you very much. Your talent and dedication to your craft are truly **a** blooming beauty! Just like the flowers you nurture in the **Secret Garden**, your passion and expertise have brought vibrancy and life to every arrangement you've created. Your ability to balance colors, textures, and shapes is a testament to your artistic eye and skillful hands. You are the sunshine that makes the flowers grow, and your work is a reflection of your own beauty and grace. Keep cultivating your creativity and spreading joy. **I** will definitely be back for more flowers!
Jasmine Neo
First time ordering from Secret Garden as a walk-in. The lady who attended to me was helpful and patient. My sister loved the flower bouquet. Thank you!
Darshil Menon
I came really late, and the florist was so patient with me. She provided really good service and was super nice! :)
Jace
Excellent meal; the quality, presentation, and flavours were fantastic. Lovely restaurant where the staff are friendly and efficient. Thank you, Chris, for making us feel welcome; Donna for good recommendations; and Chef Franky for the delicious food!
Jenna Chan
This shop has fantastic, beautiful flower, which I know from having bought from other places for a long time. The staff here also made me feel they were so experienced, and the service was so good too. I will visit again.
Nai Yiak Lee
This shop is pretty incredible in the way they handle their customers. I felt they took a personal interest in where the flowers were directed. I would say they went that extra mile to satisfy my needs and wants. Kudos to them.
Ros Zaimah
This is my first time having dinner at Secret Garden with my family. Great ambience, music, and great staff. Kak Era assisted us and introduced us to all the delicious food. She was very friendly. Will definitely visit here again. Great team and staff! We feel very welcome here. Perfect hospitality. We were also given complimentary cake.
Harini Kumaran
Great customer service. The lady was nice and friendly. Thank you for the recommendation!
Joss Lim
My go-to florist for the last few years. While not cheap, the standard of their wrapping and flowers is excellent. Service is good too. My wife is always very happy with the end result. I have walked in to order before, and they take about 20-30 minutes to wrap on the spot. Otherwise, I call in advance.
Siyuan Fong
Highly recommended for customised bouquets and flower baskets. Florist will design the bouquet for me within the budget provided, and will also add special seasonal flowers to it.
There are also some beautiful preserved flower decor sold in their shop!
Staff are very helpful and polite.
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