Bren Ang
The service here is nonexistent. The guy behind the counter couldn't be bothered at all. He couldn't even tell us that the Dhoby Ghaut outlet is just one train stop away.
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Spectacle Hut store front with displays of eyewear and promotional posters.
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Spectacle Hut Raffles City
health
Optical Services
Location: Level B1, Unit Number #B1-32/33
Quality products and services
Spectacle Hut at Raffles City Singapore represents one of the nation's largest optical retail chains, having evolved from humble beginnings in a heartland neighbourhood in 1997 to become Singapore's largest homegrown optical retailer with more than 30 outlets across the island. Located within Raffles City's prestigious integrated complex at the heart of Singapore's Business District, this outlet benefits from direct connectivity to City Hall MRT Interchange and Esplanade MRT stations, making premium eyewear and optical services accessible to the bustling central business district community. The store's strategic positioning within this premier retail destination ensures customers can access world-class optical services while enjoying the convenience of Singapore's most connected shopping and business environment.
The comprehensive product range features branded eyewear from world-renowned luxury labels including Gucci, Dior, Givenchy, Marc Jacobs, Prada, Loewe, Ray-Ban, Chanel, Oakley, Victoria Beckham, and Karen Walker, providing customers with an impressive selection of over 30 major eyewear brands under one roof. Beyond fashionable frames and sunglasses, Spectacle Hut offers complete optical services including contact lenses, spectacle lenses, and their exclusive MaxiEyes coloured contact lens collection available only through the Spectacle Hut group. Professional optometric services include complimentary eye examinations performed by fully certified optometrists, providing no-obligation, no-purchase-necessary basic eye screenings that help detect vision changes early and ensure optimal eye health for all customers.
Customer experience remains central to Spectacle Hut's mission of providing fashionable eyewear at affordable prices, with exceptional service and value that meets the demands of discerning customers who expect quality and style. The partnership with Atome payment solutions makes luxury eyewear more accessible through interest-free instalment plans that allow customers to acquire coveted designer sunglasses or prescription glasses immediately while managing payments over time. Located within Raffles City's vibrant retail ecosystem alongside over 200 specialty shops and luxury brands, Spectacle Hut continues to serve Singapore's central business district with premium optical solutions that combine fashion-forward design, professional expertise, and convenient accessibility for busy professionals and style-conscious consumers.
Operating Hours
Closed
Opens in 5h 27m
Monday
10:30 AM - 9:30 PM
Tuesday
10:30 AM - 9:30 PM
Wednesday
10:30 AM - 9:30 PM
Thursday
10:30 AM - 9:30 PM
Friday
10:30 AM - 9:30 PM
Saturday
10:30 AM - 9:30 PM
Sunday
(Today)
10:30 AM - 9:30 PM
Overall Rating
3.9
/
5
Based on 15 reviews
Mall Ranking
#93
Out of 162 shops
Category Ranking
Not enough ratings
Negative Reviews
Aarti
The salesman at the store today (14 Sep 2024, 12pm) had a very poor service attitude. The shop was empty on a Saturday lunchtime. I came in and politely asked questions about contact lenses sold in the shop. His attitude and way of answering questions were downright deplorable. I asked about prices, and he replied with the price and could have stopped there, but he added in a very condescending/rude tone, "What are you comparing to? Other shops? I tell you, they are all the same." I asked a few other questions, to all of which he gave very unhelpful answers while wearing a sneering expression on his face. Even if he found my questions stupid, he shouldn’t be so rude. I would give 0 stars for this interaction, but Google forces me to give 1 star.
Prakash Jeyaraj Ganesan
I was shopping for a new pair of glasses and visited this outlet at Raffles City Shopping Centre. The staff appeared disinterested, and the tone of their voices made me feel unwelcome. When inquiring about a particular glass frame and the types of lenses available, I was met with one-word answers, and I immediately left the store feeling embarrassed that I even asked the salesperson about purchasing any of their products.
Eng Wei Si
I was early for an event, so I decided to pop by to try on some glasses I was considering getting. After trying a few, I told the tall salesgirl that I would return once I had decided which pair was most suitable. Her face changed with disdain. That look was truly awful. Please know that customers don't always buy on their first visit.
Positive Reviews
Justin Toh
Went there to get my glasses fixed. Edison was very helpful and provided good service.
Sia Ming Jian
Mr Xi Hong is very patient in guiding me how to wear and remove my contact lenses, as well as addressing my enquiries.
Alvin Koh
I am very pleased with Mr. Alister Lee and Mr. Say Wee for the superb service. When I came into this store and saw Mr. Say Wee, he welcomed me pleasantly and asked me how he could help. So I told him that I had brought my Oakley spectacles here, which I had purchased a year ago. Immediately, Mr. Alister Lee said that he could help me solve this problem and promptly changed the frame for me. This saved me a lot of trouble and time. Kudos to them.
Ronald Ian De Souza
Xi Hong was super helpful and really attentive, making sure our needs were addressed. He was very pleasant and really put us at ease. We ended up getting a second pair of glasses as well. He made sure to highlight the balance between clarity and comfort.
Jeff Jiang
Swung by today and got some help fixing my glasses. It was very helpful. Thank you for the great service.
Roy Yu
Excellent service by Yumi. She explained all the different lenses to us so patiently. She also recommended spectacles and lenses based on our budget and comfort.
Qi Ting Chan
Excellent service! They even rushed out my pair of prescription sunglasses in time for my beach vacation! Much appreciated! They also have a really great range of sunglasses frames and lenses, and are always ready to answer any questions.
Chai Paul
I recently visited Spectacle Hut at Raffles City to buy sunglasses, and my experience was outstanding. The staff was highly knowledgeable and took the time to understand my preferences before suggesting a pair of sunglasses that perfectly matched my style. What truly stood out was their patience and meticulous attention to detail in ensuring the sunglasses fit comfortably. They went the extra mile to make sure I was fully satisfied with my purchase. Overall, I couldn't be more pleased with the exceptional customer service I received at Spectacle Hut.
Cleo
I dropped my sunglasses by accident during the NDP event, and they were badly damaged. I swung by to have them adjusted. The lady who assisted me was very helpful and explained everything clearly before making the adjustments.
Ooi Kevin
⭐️⭐️⭐️⭐️⭐️ My frames were out of shape, and the staff here fixed them quickly and perfectly. They were friendly, professional, and took the time to ensure the fit was comfortable. I was really impressed with their efficient and attentive service!
Einita
Excellent service by Yumi. I return every year for my sunglasses because she always knows exactly what I need. My husband also bought his sunglasses from her. She explains the latest trends clearly and helps us choose what suits us best.
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