SWAROVSKI at Raffles City Singapore represents over 125 years of Austrian crystal mastery, bringing Daniel Swarovski's revolutionary vision of precision crystal cutting to the heart of Singapore's premier shopping destination. Located at #01-09/10 on Level 1 of Raffles City Shopping Centre, this flagship boutique showcases the brand's evolution from its 1895 founding to its current status as the world's leading crystal jewelry and accessories destination. The store embodies Swarovski's passion for innovation and design excellence, featuring the complete collection of crystal jewelry, fashion accessories, home décor, figurines, and collectibles that have made Swarovski synonymous with luxury crystal craftsmanship and contemporary style.
The comprehensive product range spans from signature crystal jewelry including necklaces, bracelets, and earrings that capture and reflect light with extraordinary brilliance, to fashion accessories that add sparkling elegance to any ensemble. The store features Swarovski's renowned figurine and miniature collections, beloved by collectors worldwide for their intricate detail and craftsmanship, alongside home accessories and decorative pieces that bring crystal magic to living spaces. Each piece represents the fusion of traditional Austrian crystal-cutting techniques with modern design sensibilities, creating products that serve as both fashion statements and artistic expressions. The collections cater to diverse tastes and occasions, from everyday elegance to special celebration pieces, all maintaining Swarovski's commitment to exceptional quality and innovative design that has earned the brand numerous international design awards.
Operating Monday through Sunday from 11:00 AM to 9:00 PM, the SWAROVSKI boutique at Raffles City provides expert consultation services to help customers discover pieces that perfectly express their personal style. The store's strategic location within Singapore's civic district, easily accessible via City Hall MRT station, attracts both local crystal enthusiasts and international visitors seeking authentic Swarovski craftsmanship. Knowledgeable staff members offer personalized guidance on crystal care, styling advice, and gift recommendations, ensuring every customer finds the perfect piece for themselves or their loved ones. As part of Raffles City's curated luxury retail environment, SWAROVSKI contributes to the mall's reputation as a destination where artisanal craftsmanship meets contemporary sophistication, offering customers access to the world's finest crystal creations in an elegant shopping atmosphere that enhances the luxury crystal shopping experience.
I replaced the diamonds and rusted metal parts 2 months ago. I found the buckle got rusted, so I checked with the shop. A long-haired lady immediately accused me of not doing maintenance and of using perfume. She claimed I had to use perfume first, then the necklace, not vice versa, which was very ridiculous. She didn't provide me any other option; she just tried to get rid of me. A necklace shouldn't fail within just 1-2 months. I wouldn't have minded being advised of a solution, but that didn't happen. The staff is unqualified, and the service sucks. Better not consider Swarovski as an accessory.
Jia
Not upscale as advertised. Very poor quality product and service. To top it off, they do a lot of false advertising to get people into the store. When you get there, you will be disappointed to learn that the deal was always over "last week." Don't waste your time.
Golden Blueview
Here's the edited review:
The Raffles City location is only for convenience; items not found here can sometimes be found at VivoCity. Overly priced. Sub-standard quality control (QC), handicraft, and finished products differ vastly from the past. Items that arrive at the store are not thoroughly checked; there's no onsite professional to check them, and no standard operating procedure (SOP). There is generally poor handling by frontline staff at all outlets, with no respect for the pretty delicate crystals. Limited pieces of each design mean no purchase is possible if defects are found. Wonderful, lovely, affordable, refined designs are never repeated. Designs of recent affordable batches are unrefined and less desirable. Management seems to be gearing more towards high-end buyers. Sadly.
Crystal Jayne Poh
Bad customer service and after-sales service. Extremely defensive tone from the manager.
I simply asked if I could wash my hands with the ring on, and he said, "CANNOT!" in a very rude tone. My mom didn't come with me the other day, so she asked if it's gold, and he rudely told her, "The ring is gold-plated, la!" Like we were stupid or something. 🤦♀️
“Best not to” or “advice to avoid washing”—is it so difficult to say?
Because it was almost closing time and I made an impulse purchase the other day, I didn't get to ask many questions, and I didn't know how to take care of the two rings I bought.
Now that I passed by again, I just wanted to know more, but it was sad to experience such bad service from the manager at the Raffles outlet.
We tried to ask him nicely if he could do a simple wipe of the ring for us. He said, "No, I need to buy the cloth myself for $19, then go home and wipe it myself." 😒
I felt very unsatisfied and disappointed with the guy. On a side note, his body was reeking of cigarette smell. He probably didn't even bother washing his hands or spraying any cologne.
I happened to come across their other outlet at Suntec City. I asked her the same question if I could wash my hands with the ring. She kindly said, "We try not to, because it’s a fashion accessory," explaining that it’s gold-plated, with a smile. She even offered to clean the rings for me and also taught me how to do some simple aftercare services.
I'm very pleased with her service.
5 stars for this amazing young lady at the Suntec outlet.
Ng Si Wen
When we stepped into the shop, the Chinese lady didn't even want to serve us. We were served by another staff member, but halfway through, nobody bothered. When I was about to make a purchase, no one approached, and staff just passed us off to each other.
In the end, we bought from Suntec. Ida provided good service.
C Martyn
Although I love my purchase, I found out that the staff was supposed to give me a certificate of authentication. I found that out because my friend also wanted to buy and highly recommended some earrings, only to find out *they* provided my friend with all documents that came with the purchase. If I hadn't gone to another location, I would not have found out how *really good customer service* is. Go to another Mall.
Positive Reviews
Sarah Stanton
I came here to look for a gift and had a great experience. I was assisted by Esther, who was very nice, helpful, and patient.
Wong Ting Lee
Good. It's a nice shopping mall.
Kayson
Not bad, but the crystal keeps dropping. It requires careful handling. At least it's more reputable than Pandora.
Jody Ong
Great customer service. I didn't manage to buy stuff there. I purchased elsewhere, but the staff there were helpful enough to answer my questions on how to maintain my jewellery. Thanks.
Chui Yeong Chen
I received one of the best customer service experiences in possibly my 30+ years of life from Sandy! Thank you for making my shopping experience a surprising delight.
Dexton
The service team was professional and willing to provide practical knowledge about the crystal and its handling. I ended up purchasing a pair of princess cut earrings. Future visits - guaranteed!
Tania Soh
I’m amazingly pleased with the service by Fatiha. She was very helpful and kind in assisting me with a gift for my wife’s birthday. My wife absolutely loved the watch, and I would like to give a shout-out to Fatiha for her amazing service. It felt as though she was choosing a gift for her loved one, a very selfless person indeed. I will surely return. Thank you so much, Fatiha.
Pauline Tee
My daughter and I were welcomed into the shop by such a warm and friendly group of people. They were so helpful and kind, and nothing was too much trouble. We will definitely return!
May Phoon
Today I went to Swarovski around 8:30 PM and bought a ring. Even though I didn't have much time to choose, the staff there was very helpful and patient. I said it's a gift for another person, so she even helped to pack it nicely. Shout out to Ms. Esther for the excellent customer service. Thank you.
