I came here to look for a gift and had a great experience. I was assisted by Esther, who was very nice, helpful, and patient.
Li Sa Chen
1
I replaced the diamonds and rusted metal parts 2 months ago. I found the buckle got rusted, so I checked with the shop. A long-haired lady immediately accused me of not doing maintenance and of using perfume. She claimed I had to use perfume first, then the necklace, not vice versa, which was very ridiculous. She didn't provide me any other option; she just tried to get rid of me. A necklace shouldn't fail within just 1-2 months. I wouldn't have minded being advised of a solution, but that didn't happen. The staff is unqualified, and the service sucks. Better not consider Swarovski as an accessory.
Wong Ting Lee
4
Good. It's a nice shopping mall.
Kayson
4
Not bad, but the crystal keeps dropping. It requires careful handling. At least it's more reputable than Pandora.
Jia
1
Not upscale as advertised. Very poor quality product and service. To top it off, they do a lot of false advertising to get people into the store. When you get there, you will be disappointed to learn that the deal was always over "last week." Don't waste your time.
Golden Blueview
2
Here's the edited review:
The Raffles City location is only for convenience; items not found here can sometimes be found at VivoCity. Overly priced. Sub-standard quality control (QC), handicraft, and finished products differ vastly from the past. Items that arrive at the store are not thoroughly checked; there's no onsite professional to check them, and no standard operating procedure (SOP). There is generally poor handling by frontline staff at all outlets, with no respect for the pretty delicate crystals. Limited pieces of each design mean no purchase is possible if defects are found. Wonderful, lovely, affordable, refined designs are never repeated. Designs of recent affordable batches are unrefined and less desirable. Management seems to be gearing more towards high-end buyers. Sadly.
Jody Ong
4
Great customer service. I didn't manage to buy stuff there. I purchased elsewhere, but the staff there were helpful enough to answer my questions on how to maintain my jewellery. Thanks.
Chui Yeong Chen
5
I received one of the best customer service experiences in possibly my 30+ years of life from Sandy! Thank you for making my shopping experience a surprising delight.
Dexton
5
The service team was professional and willing to provide practical knowledge about the crystal and its handling. I ended up purchasing a pair of princess cut earrings. Future visits - guaranteed!
Tania Soh
5
I’m amazingly pleased with the service by Fatiha. She was very helpful and kind in assisting me with a gift for my wife’s birthday. My wife absolutely loved the watch, and I would like to give a shout-out to Fatiha for her amazing service. It felt as though she was choosing a gift for her loved one, a very selfless person indeed. I will surely return. Thank you so much, Fatiha.