Crystal Jayne Poh
Bad customer service and after-sales service. Extremely defensive tone from the manager. I simply asked if I could wash my hands with the ring on, and he said, "CANNOT!" in a very rude tone. My mom didn't come with me the other day, so she asked if it's gold, and he rudely told her, "The ring is gold-plated, la!" Like we were stupid or something. 🤦♀️ “Best not to” or “advice to avoid washing”—is it so difficult to say? Because it was almost closing time and I made an impulse purchase the other day, I didn't get to ask many questions, and I didn't know how to take care of the two rings I bought. Now that I passed by again, I just wanted to know more, but it was sad to experience such bad service from the manager at the Raffles outlet. We tried to ask him nicely if he could do a simple wipe of the ring for us. He said, "No, I need to buy the cloth myself for $19, then go home and wipe it myself." 😒 I felt very unsatisfied and disappointed with the guy. On a side note, his body was reeking of cigarette smell. He probably didn't even bother washing his hands or spraying any cologne. I happened to come across their other outlet at Suntec City. I asked her the same question if I could wash my hands with the ring. She kindly said, "We try not to, because it’s a fashion accessory," explaining that it’s gold-plated, with a smile. She even offered to clean the rings for me and also taught me how to do some simple aftercare services. I'm very pleased with her service. 5 stars for this amazing young lady at the Suntec outlet.