I had a very disappointing experience at this store. I purchased items at full price, only to find out right after payment that they would be on sale the next day. The staff did not inform me about the upcoming discount, even though it would have significantly affected my decision. To make matters worse, they have a strict no-refund policy, so I couldn’t return the items or benefit from the sale price.
When I raised my concerns, the staff was dismissive and unhelpful, showing little regard for customer satisfaction. This lack of transparency and poor customer service reflects badly on the store. I would not recommend shopping here unless they improve their policies and train their staff to treat customers with respect.
Naveen Dolf Toolseram
1
I was trying on clothes in the men's dressing room around 5:20-5:30 PM on Tuesday, December 31st, 2024. My wife was waiting outside the dressing room for me. A staff member, a lady with long hair and glasses, then approached my wife and told her she should wait outside. My wife complied and went out, but informed the staff member that there was another lady in Room 3 (the middle room, with a man). The staff member ignored her response. Once I had changed, I told the staff member again about this. She responded, saying she would inform other staff. She kept staring at us as we walked away. How rude!
I understand it is a policy to ensure everyone's safety by not allowing opposite genders in the dressing room. However, she completely ignored us when we pointed out that a male guest was in the dressing room with a lady. This was a very disappointing experience and demonstrated poor customer service, marked by ignorant and amateur problem-solving skills.
Please review the CCTV footage for proof.
Peter
4
Kudos to the female staffer, Kit, who single-handedly attended to 4 customers while operating the till, all with finesse and a smile. She was quick to answer any queries and was very informative about the current in-store promotions. I was very impressed with her attitude and ended up buying more than I had intended. Truly a gem in the local retail industry!
Carissa Chia
5
December sale shopping is always incredibly busy, but the staff were amazing. One staff member went out of her way to assist me in finding an item I saw online, despite being so busy. She also gave me suggestions on how to match outfits, which was impressive! It was truly an enjoyable experience shopping at UR.
Tiffany Koh
5
I really enjoyed shopping for clothes at Urban Revivo Raffles City outlet. I was able to take my own sweet time walking around freely in the store. I liked that no one followed me around. There were plenty of fitting rooms. A staff member was helping to quickly remove hangers for customers trying on clothes; another was putting clothes back onto the hangers. They were very efficient. The store was neat. The payment counter was spotless, managed by an equally efficient staff member; she helped check for a new piece which was brought to her very quickly. There were clothes for different seasons and occasions, for both men and women. Will definitely be back again.
Kah Hwa
3
Urban Revivo's quality has truly decreased over the years, while the brand still retains an above-average price tag.
Sizing isn't consistent, and stitching and lines aren't neat (see pictures). For the price, I wish they used YKK zips.
Changing rooms are all right, but not the nicest. Give a pass on the shoes and bags; they're screaming fast fashion Shein/H&M in quality (and prices are ridiculous).
Yi Li Ng
5
Very pleasant shopping experience in Singapore. Friendly staff, especially a male staff member named Bryan. He was very eager to assist the customers, professional, and approachable. I will definitely shop here again.
Chan Kai
5
Fantastic shopping experience! Thanks to one of the staff who wears shorts (the tall guy wearing spectacles). Because of his help, I found the perfect dress in limited time to have the perfect outfit for the event. Big thanks to his patience and help with styling. 👍🏼
Wong Hong
5
Thank you, Bryan, a very kind salesperson at your Urban Revivo store in Raffles City. He came to me to offer me a shopping bag to put my clothes in. I was surprised by this. He demonstrated genuine care for customers' needs. In addition, he was polite. He was helpful when I had questions. He had good listening skills. I guess he is happy with his job. He is a welcome face to customers. 👍
I remembered that the previous time, he guided me to the $10 vouchers. I told myself I must write a good review for him, even though my English isn't good.
Hehe. (I hope to find nice cotton floral tees like before at Urban Revivo.) 😁🥰
Jaden Chong
5
I don’t know why so many people are leaving bad reviews. I had a very good shopping experience here several times. Items are stylish and selling at a reasonable price. For all who read this, please go take a look. Thank you.