Location: Level 1, Unit Number #01-05
Quality products and services
Diptyque at Raffles City stands as Singapore's flagship destination for luxury French fragrances and home scents, bringing over five decades of Parisian artistry and perfume craftsmanship to the heart of Singapore's premier shopping district. This landmark boutique embodies the essence of the renowned French fragrance house through an exquisite retail environment that combines French-style mouldings with colonial-style furniture from local Studio Kallang, creating a unique aesthetic that bridges Parisian elegance with Singapore's architectural heritage. The store's sophisticated design, drenched in warm emerald green and brilliant gold accents, reflects Diptyque's commitment to creating immersive sensory experiences that extend beyond traditional fragrance retail into the realm of luxury lifestyle and artistic expression.
The comprehensive product portfolio encompasses the complete Diptyque universe, featuring signature fragrances, limited-edition seasonal collections, handcrafted candles, scented skincare products, and exclusive decorative objects that celebrate the brand's artistic heritage and innovative approach to scent creation. The flagship store showcases Singapore-exclusive items including the iconic Bee Bottle available in four selected fragrances, representing a first for the Singapore market and demonstrating Diptyque's commitment to offering unique experiences to local customers. Premium offerings such as Eau Nabati EDP (78 for 75ml) exemplify the store's luxury positioning while the extensive candle collection and home fragrance products allow customers to extend the Diptyque experience throughout their living spaces.
Located within Raffles City's prestigious retail environment with exceptional accessibility through direct City Hall MRT connectivity, Diptyque serves both local luxury enthusiasts and international visitors seeking authentic French fragrance experiences. The boutique's expert staff provides personalized fragrance consultations and scent profiling services that help customers discover their perfect fragrance matches while exploring the rich stories and inspirations behind each Diptyque creation. The store's position as a beauty destination within Raffles City's luxury retail landscape reinforces Singapore's reputation as a regional hub for premium international brands, offering discerning customers access to authentic French luxury in an environment that honors both the brand's Parisian heritage and Singapore's sophisticated retail culture.
Based on 15 reviews
Out of 162 shops
Not enough ratings
Sia Alvin
What an unpleasant shopping experience at Diptyque today. I was totally ignored, and despite my attempts to ask further questions, the staff was busy attending to another client and didn't acknowledge me or ask me to wait. It left me like a hanging chicken.
L. Lim Minnette
I was quite taken aback by the service at Diptyque—and not in a good way. We purchased a set of two candles yesterday, and since it was a wedding gift for our friend, we inquired about the packaging, just to ensure it would look impressive and presentable. The staff member became annoyed with us after a few questions and nearly snapped at us for asking about the gift box and the price (they had some discounts for candles). It didn't help that the staff member was hard to understand, which made us want to clarify (in fact, it almost sounded like she quoted us the wrong price at the counter). I had to step in and nicely say, "We're just clarifying about the packaging since this is a gift for a friend. We didn't mean to annoy you. Could you help us out here?" You would think they'd be a little more understanding, given it was a wedding gift and one that was close to $200; we just wanted to ensure everything was in order. This will be the first and last time I step into this store.
Pratik Gurunathan
I was at the store today and I was keen on exploring Diptyque. The store guy seemed really unfriendly and annoyed with my questions. While I was heading out, a set of fragrances piqued my interest. I picked them up to see them, as they looked like samplers, and raised them to my arm to spray. Only then did this man yell at me not to try them, quoting they were limited edition. There could have been a more polite way to address customers. A board or sign for store etiquette could really help avoid these unpleasant situations. I felt really embarrassed and walked out. I’m never returning to Diptyque again. I bought my perfumes elsewhere.
Silas Carlson
I just wasted my valuable time in here. I was considering my first Diptyque purchase, switching from Trudon, and deciding which scent I'd like to buy, having invested time in it, only to be told that three of the items I was interested in, and which were on display, were actually out of stock! And even more candles turned out to be out of stock. If you want to avoid disappointment, it's better to indicate that upfront or take the displays away, but this poor show does not encourage a return visit.
Nur Hudairi
I came here to refill my empty bottle, but the staff were unfriendly and looked tired, with no passion for their work. Usually, I receive a sample, but when I asked, he told me they had run out. Overall, the experience was neither welcoming nor friendly. I also wanted to record the refill process, but he didn't seem to care and did it behind the counter, so I couldn't record it properly. In this day and age, and considering the price tag, please be more polite and friendly.
Moe Cheah
Here's the lightly edited review: I visited Diptyque Raffles City boutique twice in January (on the 8th and 21st), and was attended to by Agnes and Joey. Their exceptional service left a lasting impression on me. During my first visit, Agnes displayed incredible patience as I took my time to make a decision (slow and picky customer). Her pleasant and friendly demeanor made the shopping experience enjoyable. During my second visit, Joey consistently delivered outstanding service. She was equally patient and kind, making me feel comfortable as I explored different fragrances and made additional purchases. I am truly grateful to Agnes and Joey for their exceptional customer service and generous assistance. Their warmth, patience, and friendliness were remarkable. I will definitely come back to Diptyque Raffles City.
Sherlyn Yeo
I was attended by the short-haired, patient lady in the photo shared by others. She may not be a very warm person, which is a quality most customers usually prefer, but she does maintain her professionalism and friendliness. As for the customer who complained about the service charge, a GST is not a service charge; it is the same as sales tax in the U.S.
Lim Wendy
Excellent service by Kim Yen. Her product knowledge is so amazing. I will definitely come back to this store because of her.
Jerry Long
The team at Diptyque Raffles City truly knows how to make a customer feel valued. I visited a couple of times and was consistently impressed by **their** excellent service. I ended up buying a few of their candles (Mimosa is my favorite!) and some perfumes. The two female staff members were extremely friendly and well-informed, making the whole experience enjoyable. Their extensive product knowledge really helped me find the perfect selections. It’s rare to see such dedication and passion, and I can’t wait to visit again!
Tony Chau
Gin had a beautiful warm smile and exceptional service. She took time to explain the product and made sure I enjoyed each smell. Thank you, and come and see Gin. She will surely help you, even if you're not buying.
Vivian
Gian was an expert in fragrance, with a keen sense for scents. She found the scent that suited customers very well. I appreciate her help 🩷🩷…
Amanda Soo
Thank you so much, Johnny, for the service! As I was unable to make it in store to purchase the exclusive city candles, I had to contact RC via WhatsApp Business to enquire further. And I'm so thankful for Johnny as he was very patient with me and recommended city candles to me based on my preferred scent! Appreciate the effort! Will visit the RC outlet more often 😇
Ria Mae
Great hospitality by Gin as always. She’s polite, patient, and so warm. She’s really professional in introducing and recommending the scents and perfumes. I will look for her every time when I want to purchase some gifts for my clients, and I also love to see her updates on all the new collections and mall promotions at RedBook. 👍
Jeffrey Tan
I had a great experience at Diptyque Raffles City thanks to Diya. She was friendly, knowledgeable, and really took the time to explain the fragrance I was interested in. Her recommendations were spot on, and she made the whole process very comfortable and enjoyable. If you’re looking for great service and expert fragrance advice, she’s one of the greatest assistants!
Alan
SA Diya deserves 5 stars for her excellent services and recommendations. She is friendly and very patient when explaining products, not pushy at all. I’ve been coming back to the store for my purchases, and I’ve been impressed by Diya’s services so far. I’m very happy with my recent purchase of the full set of city candles and perfumes, which included complimentary delivery. Diya ensured the products were wrapped nicely and packed well. Thanks for the wonderful shopping experience at RC Diptyque! Updates - another wonderful purchase of the lovely summer essentials box!
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